RACHEL UNGUREIT
Palm Harbor,FL
Summary
Director of Operations leading multi-site Emergency Medicine and Hospitalist operations across New Mexico, Arizona, and Texas. Manages budget forecasting, provider staffing, scheduling 90+ days in advance, and KPI reporting for 15+ facilities each month while partnering with hospital and C-suite leaders. Strengthens regional performance by reducing locum tenens spend across our division, standardizing onboarding for acquired sites, and training leaders on scheduling and reporting tools.
Overview
12
12
years of professional experience
Work History
Director of Operations, Western Division (NM, AZ, TX)
AMERICAN PHYSICIAN PARTNERS
01.2019 - 01.2024
- Managed day to day operations at over 15 facilities in New Mexico, Arizona, and Texas as liaison between C-Suite leaders and Emergency and Hospitalist Medicine teams.
- Published Physician and Practitioner schedules 60–90 days in advance across facilities while coordinating provider coverage and scheduling demands.
- Managed monthly and quarterly financial assessments, forecasts, and budget reviews against regional goals.
- Receonciled scheduled hours against KPI's to ensure staffing demands met patient demands
- Analyzed facility budgets and monthly spend to reduce locum tenens utilization and compensation (bonus) expense.
- Maintained regional dashboards and KPI scorecards, translating trends into updates for hospital and company leadership.
- Negotiated provider coverage for open shifts while partnering with Recruiting, Credentialing, Enrollment, and Scheduling teams to maintain staffing within budget.
- Led onboarding for newly acquired sites, built staffing models from historical data, and trained leaders on a new scheduling platform and facility-level dashboards.
Supervisor, Scheduling
ENVISION PHYSICIAN SERVICES (EMCARE, SOUTH DIVISION)
01.2015 - 01.2019
- Managed provider schedules across Emergency Department, Hospitalist, and Anesthesia contracts while balancing staffing coverage needs.
- Monitored 100% schedule adherence while adjusting coverage plans across multi-site operations and changing provider demands. This included time-off requests, provider shift swaps, any gapse in coverage, and approval of overtime.
- Established scheduling protocols and guidelines to improve consistency, fairness, and relationship-building with providers.
- Worked closely with EmTime, Envisions proprietary scheduling software, to streamline and automate many functions. This included building out schedule formats, roster formats, physician contact information within rosters, have vs. needs and staffing math.
- Partnered with Recruiting, Credentialing, Payroll, and Enrollment to implement best practices and support staffing workflows.
- Coached scheduling coordinators, conducted performance evaluations, and supported individual and team development to strengthen productivity.
- Drove provider recruitment efforts and was named Top Recruiter outside the Recruiting team for three consecutive years.
- Reported monthly and quarterly financial performance against budget, then managed onboarding for newly acquired sites using historical staffing models and pay-rate analysis.
Executive Assistant
ENVISION PHYSICIAN SERVICES (EMCARE, SOUTH DIVISION)
01.2012 - 01.2015
- Managed communication between clients and C-suite leaders to keep priorities aligned and information moving.
- Prepared monthly departmental reports for EVP and RVP leadership, highlighting results and trend analysis.
- Coordinated new Site Medical Director orientations and supported physician onboarding across multiple sites.
- Organized and recorded daily and monthly C-suite meetings, managing scheduling, deadlines, and meeting materials.
- Supported special projects and additional assignments from the CEO and COO with accurate follow-through.
- Led a compliance initiative that raised provider completion from 13% to 99% in less than one year.
- Built reliable executive support across communication, reporting, and scheduling in a fast-paced healthcare environment. I was the support bridge between daily operations (Scheduling, Enrollment, Recruiting, Credentialing) and our C-Suite (EVP/RVP/RMD/SMD).
Skills
- Operations management
- Multi-site operations
- Healthcare administration
- Financial and budget management
- Workforce planning
- Regional reporting
- KPI dashboard reporting
- Site leadership training
- Provider staffing
- Scheduling
- Compliance
- Project management
- Recruiting and retention
- Physician onboarding
- Credentialing workflow
- Physician compensation analysis
- Locum tenens management
- Hospitalist operations
- Emergency department operations
- Physician coverage analysis
EXPERIENCES AND ACHIEVEMENTS
Envision Lifeline Award nominee, 2014
Accomplishments
- Supervised team of 18+ staff members.
- Resolved product issue through provider testing.
Timeline
Director of Operations, Western Division (NM, AZ, TX)
AMERICAN PHYSICIAN PARTNERS
01.2019 - 01.2024
Supervisor, Scheduling
ENVISION PHYSICIAN SERVICES (EMCARE, SOUTH DIVISION)
01.2015 - 01.2019
Executive Assistant
ENVISION PHYSICIAN SERVICES (EMCARE, SOUTH DIVISION)
01.2012 - 01.2015