Rachel Vera
Dallas,GA
Summary
Dedicated Customer Service and Office Administrator with more then 10 years of professional experience.. Diligent in providing outstanding service. Highly effective in working with people of diverse backgrounds. Dependable, organized administrator that strives to meet and exceed goals.
Overview
13
13
years of professional experience
Work History
Member Service Representative
GreyStone Power Corporation
Hiram, GA
02.2022 - Current
- Assisted members with inquiries in office or over the phone regarding account and billing options.
- Process deposit inquires; start,stop or transfer services.
- Assisted in commercial inquiries.
- Assisted members who visited in our walk in/lobby area.
Automotive Service Advisor
Ed Voyles Kia
Smyrna, GA
10.2018 - 12.2021
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Service Advisor
Jim Ellis Kia of Kennesaw
Kennesaw, GA
04.2018 - 08.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Bilingual Front Desk Assistant
Dr. Thomas Dix
Mableton, GA
02.2013 - 11.2014
- Managed patient scheduling and appointment coordination to optimize office flow.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
Education
High School Diploma -
Osborne High School
Marietta, GASkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Service recommendations
- Understanding customer needs
- Professional telephone demeanor
- Administrative and office support
- Remote office availability
Languages
Spanish
Timeline
Member Service Representative
GreyStone Power Corporation
02.2022 - Current
Automotive Service Advisor
Ed Voyles Kia
10.2018 - 12.2021
Automotive Service Advisor
Jim Ellis Kia of Kennesaw
04.2018 - 08.2018
Bilingual Front Desk Assistant
Dr. Thomas Dix
02.2013 - 11.2014
High School Diploma -
Osborne High School