Rachel Vogle
Monkey Island,OK
Summary
Detail-oriented and proactive office services professional with extensive experience in managing administrative functions and supporting organizational operations. Committed to enhancing efficiency and productivity through effective office management, strong communication skills, and exceptional multitasking abilities. Proven expertise in office coordination, vendor management, and process improvement, complemented by a solid background in the restaurant industry as an owner-operator and manager. Recognized for a collaborative spirit and adaptability, consistently driving team success and fostering positive outcomes in customer-focused environments.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Health Plan One
Shelton, CT
01.2026 - Current
- Assisted members in understanding health plan options and benefits.
- Managed member inquiries through multiple communication channels effectively.
- Educated members on enrollment processes and eligibility requirements.
- Resolved complex member issues by coordinating with internal departments.
- Led initiatives to streamline workflows, increasing response efficiency for member requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Volunteer Coordinator
Saint Francis Healthcare System
Tulsa, OK
08.2022 - 01.2024
- Coordinated volunteer schedules to enhance operational efficiency and service delivery.
- Developed training programs for new volunteers, improving onboarding experience and retention rates.
- Implemented recognition initiatives to motivate volunteers and foster a positive organizational culture.
- Streamlined communication strategies between volunteers and staff to ensure clarity in roles and responsibilities.
- Led recruitment efforts, expanding volunteer base through targeted outreach and community engagement activities.
- Managed logistics for volunteer events, ensuring successful execution and alignment with organizational objectives.
- Evaluated volunteer performance, providing feedback to enhance skills and contribution to the healthcare system.
Office Manager
Walter Specialty Service
03.2021 - 08.2022
- Oversaw office operations, managed staff and enhanced productivity. Developed and implemented office policies and procedures to improve efficiency and streamline operations. Managed the budget, negotiated with vendors. Maintained A/R A/P and Payroll. All insurance of over 100 automobiles and equipment.
Executive Administrative Assistant
TD Williamson
Tulsa, Ok
03.2015 - 03.2021
- Manage schedules and coordinate meetings, on and off site, for the CIO and the directors. Retain accurate records, contracts and meeting minutes as well as email management for management. Independently performed varied administrative duties, general ledger coding, setting up for new employees, hosting management events as well as sending gifts and holiday cards. Accurately setting up and coordinating flights in the US and Globally for all members of the department and obtaining and maintaining travel documents.
Education
Associate of Applied Business - Accounting And Finance
Oklahoma Junior College
Tulsa, OK06-2007
Skills
- Microsoft 365
- Proficient with Workday
- Team player
- Excellent time management skills
- Conflict Management
- Event Planning
- Data analytics
- Customer service
- Relationship building
Timeline
Member Service Representative
Health Plan One
01.2026 - Current
Volunteer Coordinator
Saint Francis Healthcare System
08.2022 - 01.2024
Office Manager
Walter Specialty Service
03.2021 - 08.2022
Executive Administrative Assistant
TD Williamson
03.2015 - 03.2021
Associate of Applied Business - Accounting And Finance
Oklahoma Junior College