Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mikayla Calkins Brown

Thonotosassa,USA

Summary

Customer service-oriented and self-motivated management professional with a proven record of amplifying operational efficiency and team dynamics. Skilled in driving improvement initiatives and fostering a collaborative team culture. Recognized for reliability and adaptability to meet changing demands, leveraging a background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrates effective communication and problem-solving abilities to support team goals.

Overview

9
9
years of professional experience
2
2

Certifications

Work History

Member Service Representative

USAA
01.2024 - Current
  • Conducted in-depth consultations with members to assess their insurance needs and provide customized coverage solutions
  • Advised members on various insurance policies (auto, home, umbrella, etc.), recommending appropriate plans based on their individual risk profiles and budget
  • Prepared and delivered competitive insurance quotes, comparing multiple providers to ensure members received the best value for their coverage
  • Developed and maintained strong member relationships, ensuring high levels of satisfaction and fostering repeat business and referrals

Server/Hostess

First Watch
08.2023 - 01.2024
  • Learned all required tasks promptly relating to organization, distribution, and communication to maximize quality service as well as team success
  • Adhered to all safety, sanitation, and food safety guidelines
  • Worked as a team to ensure the patrons throughout the restaurant were satisfied with their experience

Certified Swing Manager

McDonald’s
04.2023 - 08.2023
  • Served as a leader, promoting optimal customer experiences and successful business management
  • Kept track of daily cash flow through deposits, safe counts, and cash drawer counts
  • Oversaw the kitchen department, directly managing inventory and truck orders
  • Trained new employees on proper procedure and oversaw crew-on-crew training

Certified Swing Manager

McDonald’s
01.2018 - 01.2022
  • Served as a leader, promoting optimal customer experiences and successful business management
  • Kept track of daily cash flow through deposits, safe counts, and cash drawer counts
  • Oversaw the kitchen department, directly managing inventory and truck orders
  • Trained new employees on proper procedure and oversaw crew-on-crew training

Carhop

Sonic Drive-In
01.2016 - 08.2018
  • Learned all required tasks promptly relating to organization, distribution, and communication to maximize quality service as well as team success
  • Possessed leadership skills involving training new employees frequently
  • Provided guidance due to extensive knowledge on policies and procedures
  • Addressed customer complaints in a professional manner while prioritizing customer satisfaction and efficiency

Education

West Kentucky Community and Technical College
Paducah, Kentucky
12.2017

High School Diploma -

Caldwell County High School
Princeton, Kentucky
05.2017

Skills

  • Microsoft 365
  • Food Service
  • Shift Management
  • Customer Support
  • Health and Food Safety Regulations
  • Customer Service
  • Relationship Building
  • Financial Transactions
  • Data Entry

Certification

  • ServSafe Food Handler's Certification
  • Property and Casualty License - Florida Department of Insurance.

Timeline

Member Service Representative

USAA
01.2024 - Current

Server/Hostess

First Watch
08.2023 - 01.2024

Certified Swing Manager

McDonald’s
04.2023 - 08.2023

Certified Swing Manager

McDonald’s
01.2018 - 01.2022

Carhop

Sonic Drive-In
01.2016 - 08.2018

West Kentucky Community and Technical College

High School Diploma -

Caldwell County High School

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Mikayla Calkins Brown