Summary
Overview
Work History
Education
Skills
Recognitions
Timeline
Generic
Rachel Waghray

Rachel Waghray

Parma,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of building customer relationships and committed to delivering exceptional customer service and exceeding company goals.

Overview

14
14
years of professional experience

Work History

Senior Account Representative

Vitamix Corporation
06.2021 - Current
  • Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
  • Streamlined account management processes for increased efficiency and improved customer experiences.
  • Mentored junior account representatives, sharing industry knowledge and best practices for career growth.
  • Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
  • Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
  • Achieved consistent sales targets through diligent account management and proactive business development efforts.
  • Utilized CRM tools to effectively manage a large portfolio of accounts, ensuring timely follow-ups and accurate recordkeeping.
  • Trained
  • Maintained detailed knowledge of company products, services, and industry trends to provide expert guidance to clients.
  • Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
  • Managed complex projects involving multiple stakeholders, ensuring seamless communication between parties throughout project duration.
  • Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
  • Trained and coached sales team members servicing commercial accounts.
  • Identified issues with proactive approach and resolved or escalated problems.
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.


Commercial Account Representative

Vitamix Corporation
09.2012 - 06.2021
  • Increased customer satisfaction by addressing and resolving account-related issues promptly and professionally.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Completed accurate order entry and data verification.
  • Utilized CRM system and dashboard tools to track call activities and order entry.

Receptionist

Vitamix Corporation
06.2010 - 09.2012
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Associate of Arts -

Cuyahoga Community College
Cleveland, OH
08.2019

High School Diploma -

Fairview High School
Sherwood, OH
05.2010

Skills

  • Call center experience
  • Team Training
  • Customer training
  • Business process optimization
  • Document Management
  • Account Management
  • Customer Engagement
  • Sales expertise
  • Multitasking
  • Team building
  • Problem-solving abilities
  • Order Processing
  • Reliability

Recognitions

2017 Managers Award presented by Manager Kathy Hartzell; For leading in training of new account representatives while maintaining current duties


2022 Peer Award presented by Albert Gallo for creating effective and easy to understand on-boarding training documents and procedures.


2023 Managers Award presented by Manager Linda Yonkof for processing extremely high volumes of invoices in a timely and efficient manner.

Timeline

Senior Account Representative

Vitamix Corporation
06.2021 - Current

Commercial Account Representative

Vitamix Corporation
09.2012 - 06.2021

Receptionist

Vitamix Corporation
06.2010 - 09.2012

Associate of Arts -

Cuyahoga Community College

High School Diploma -

Fairview High School
Rachel Waghray