Rachel Wagner
Montevallo,AL
Summary
Dynamic retail professional with extensive experience at PetSmart, excelling in customer service and team leadership. Proven track record in hiring and talent development, enhancing employee engagement, and optimizing inventory management. Recognized for driving sales through strategic merchandising and fostering a collaborative work environment that boosts team and store performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
PetSmart
Alabaster, AL
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Temporary Store Manager
PetSmart
Alabaster, AL
12.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Engagement Leader
PetSmart
Alabaster, AL
08.2020 - 12.2022
- Utilized advanced analytics tools to measure the success of various engagement campaigns, adjusting tactics as needed for maximum impact.
- Oversaw the pet care department and all pets and associates.
- Played an instrumental role in rolling out multiple initiatives aimed at boosting overall employee morale and commitment towards delivering top-notch customer engagement services.
- Championed the use of cutting-edge technology to streamline processes and enhance overall customer experience levels.
- Developed training materials and conducted workshops, boosting team performance in customer engagement initiatives.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
Merchandising and Inventory Manager
PetSmart
Alabaster, AL
03.2019 - 08.2020
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Pet Care Associate
PetSmart
Alabaster, AL
10.2017 - 05.2018
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Education
University of Montevallo
MontevalloSkills
- Customer service and engagement
- Hiring and talent development
- Product knowledge
- Team building and leadership
Timeline
Assistant Store Manager
PetSmart
12.2022 - Current
Temporary Store Manager
PetSmart
12.2022 - 05.2023
Customer Engagement Leader
PetSmart
08.2020 - 12.2022
Merchandising and Inventory Manager
PetSmart
03.2019 - 08.2020
Pet Care Associate
PetSmart
10.2017 - 05.2018
University of Montevallo