Rachel Walker
Dr. Rene Desselle
Marksville,LA
17
years of professional experience
Results-driven dental professional with a strong background in patient scheduling and administrative support. Proven ability to handle confidential information with discretion while improving overall patient engagement through proactive communication. Experienced in conducting preliminary assessments and maintaining compliance with HIPAA regulations, enhancing practice credibility. Focused on delivering value by creating an organized and efficient front desk environment.
Work History
Receptionist/Dental Assistant
16 Years 7 Months- Managed patient scheduling and ensured efficient front desk operations.
- Assisted dental professionals during procedures, ensuring a smooth workflow.
- Maintained accurate patient records and handled confidential information with discretion.
- Responded to patient inquiries and provided exceptional customer service.
- Coordinated with dental suppliers to manage inventory and order supplies as needed.
- Implemented office protocols that improved patient flow and reduced wait times.
- Performed routine sterilization of dental instruments to maintain a safe environment.
- Facilitated patient education on oral hygiene and post-treatment care.
- Processed insurance claims and managed billing inquiries efficiently.
- Collaborated with team members to create a welcoming and positive atmosphere for patients.
- Scheduled follow-up appointments and reminders to enhance patient engagement.
- Trained new staff on office procedures and software utilization.
- Conducted preliminary assessments and gathered patient medical histories.
- Monitored and maintained cleanliness of the reception area and treatment rooms.
- Handled multi-line phone systems to manage incoming calls efficiently.
- Developed and maintained professional relationships with patients to foster loyalty.
- Recorded and updated patient information accurately in compliance with HIPAA regulations.
Education
Skills
Workflow Optimization
Problem Solving
Training and Development
Insurance Processing
Inventory Management
Confidentiality
Patient Management
Infection Control
Patient Education
Attention to Detail
Scheduling
Customer Service
Record Keeping
Communication Skills
Time Management
Additional Information
Work reference
*Nickey Rachel 318-525-4849
Former owner St. Romain Oil
*Dr. Oliver Laprairie 318-447-4068
Dentist
*Michelle Chenevert 318-240-1896
Insurance Agent
Timeline
Receptionist/Dental Assistant
Dr. Rene Desselle
11.2009 - CurrentRead More
Central Louisiana School for Dental Assisting
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