Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Rachel Wallace

La Jolla,California

Summary

Determined Clinical Service Line Coordinator passionate about facilitating excellent patient care. Bringing 10+ years of experience in patient care, service coordination, and administrative support. Excellent team building, problem solving, organizational, and on-time delivery/management skills.

Overview

10
10
years of professional experience

Work History

Clinical Service Line Coordinator

Emerald Psychiatry
Dublin, Ohio
03.2022 - 08.2023
  • Managed the transition to a new TMS services provider and helped implement the Spravato (esketamine) program as a new service option for patients struggling with MDD
  • Obtained prior authorizations for new patients, and maintained authorizations for existing patients
  • Verified insurance benefit coverage and created financial agreements/payment plans for patients
  • Provided training to service staff and providers to ensure quality and integrity of care delivered.

Lead TMS Treatment Technician

Emerald Psychiatry
Dublin, Ohio
08.2016 - 03.2022
  • Delivered TMS therapy and built rapport with patients through daily treatment sessions
  • Provided educational consultation for patients interested in TMS
  • Performed office administrative tasks such as scheduling appointments, collecting copays, handling medical records and ROIs, and ordering supplies.

Patient Care Assistant II

Columbus Springs Dublin
Dublin, Ohio
10.2013 - 04.2019
  • Conducted educational groups for patients in the inpatient program
  • Worked directly with mentally ill, chemically dependent, and geriatric patients
  • Responsible for monitoring and documenting patient safety per Q15 checks
  • Trained new employees as part of the Mentor/Champion Program.

Support Services Specialist

ViaQuest Inc.
Columbus, Ohio
05.2013 - 12.2013
  • Advocated for clients in the community/took clients on outings in the community
  • Assisted clients in activities of daily living such as bathing, eating, cleaning, etc
  • Documented daily in the Care-Tracker program and Progress Notes for each client.

Education

B.A. Psychology -

OHIO UNIVERSITY
12.2012

Skills

  • Scheduling and Calendar Management
  • Customer Service
  • Presenting Ideas and Plans
  • Project Assistance
  • Team Oversight
  • Insurance Verification
  • Data Entry
  • Relationship Building
  • MS Office
  • Patient Scheduling

References

Available upon request.

References

References available upon request.

Timeline

Clinical Service Line Coordinator

Emerald Psychiatry
03.2022 - 08.2023

Lead TMS Treatment Technician

Emerald Psychiatry
08.2016 - 03.2022

Patient Care Assistant II

Columbus Springs Dublin
10.2013 - 04.2019

Support Services Specialist

ViaQuest Inc.
05.2013 - 12.2013

B.A. Psychology -

OHIO UNIVERSITY

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Rachel Wallace