Rachel Wallace
La Jolla,California
Summary
Determined Clinical Service Line Coordinator passionate about facilitating excellent patient care. Bringing 10+ years of experience in patient care, service coordination, and administrative support. Excellent team building, problem solving, organizational, and on-time delivery/management skills.
Overview
10
10
years of professional experience
Work History
Clinical Service Line Coordinator
Emerald Psychiatry
Dublin , Ohio
2022.03 - 2023.08
- Managed the transition to a new TMS services provider and helped implement the Spravato (esketamine) program as a new service option for patients struggling with MDD
- Obtained prior authorizations for new patients, and maintained authorizations for existing patients
- Verified insurance benefit coverage and created financial agreements/payment plans for patients
- Provided training to service staff and providers to ensure quality and integrity of care delivered.
Lead TMS Treatment Technician
Emerald Psychiatry
Dublin , Ohio
2016.08 - 2022.03
- Delivered TMS therapy and built rapport with patients through daily treatment sessions
- Provided educational consultation for patients interested in TMS
- Performed office administrative tasks such as scheduling appointments, collecting copays, handling medical records and ROIs, and ordering supplies.
Patient Care Assistant II
Columbus Springs Dublin
Dublin , Ohio
2013.10 - 2019.04
- Conducted educational groups for patients in the inpatient program
- Worked directly with mentally ill, chemically dependent, and geriatric patients
- Responsible for monitoring and documenting patient safety per Q15 checks
- Trained new employees as part of the Mentor/Champion Program.
Support Services Specialist
ViaQuest Inc.
Columbus , Ohio
2013.05 - 2013.12
- Advocated for clients in the community/took clients on outings in the community
- Assisted clients in activities of daily living such as bathing, eating, cleaning, etc
- Documented daily in the Care-Tracker program and Progress Notes for each client.
Education
B.A. Psychology -
OHIO UNIVERSITY
12.2012
Skills
- Scheduling and Calendar Management
- Customer Service
- Presenting Ideas and Plans
- Project Assistance
- Team Oversight
- Insurance Verification
- Data Entry
- Relationship Building
- MS Office
- Patient Scheduling
References
Available upon request.
References
References available upon request.
Timeline
Clinical Service Line Coordinator
Emerald Psychiatry
2022.03 - 2023.08
Lead TMS Treatment Technician
Emerald Psychiatry
2016.08 - 2022.03
Patient Care Assistant II
Columbus Springs Dublin
2013.10 - 2019.04
Support Services Specialist
ViaQuest Inc.
2013.05 - 2013.12
B.A. Psychology -
OHIO UNIVERSITY
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