Rachel Wallace
Vancouver,United States
Summary
Dynamic professional with a proven track record who can adept in Salesforce CRM while excelling in team management. Spearheaded initiatives that significantly enhanced operational efficiency and customer engagement. Skilled in leveraging employee motivation and sales coaching to surpass revenue goals, demonstrating exceptional problem-solving abilities while keeping a positive attitude.
Overview
12
12
years of professional experience
Work History
Appointment Setter
Vanguard Cleaning Systems of Washington
11.2012 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Business Manager
Klutterbye Llc.
04.2015 - 07.2018
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
Retail Sales Leader
7-eleven Stores
10.2022 - 01.2025
- Increased customer engagement to drive interest and boost sales opportunities.
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
- Managed CRM system to coordinate information from lead sources.
- Maintained clean store appearance by executing daily tasks such as dusting shelves, sweeping floors, and organizing products on display.
- Boosted store revenue with effective upselling techniques and in-depth product knowledge.
- Facilitated effective communication between team members, fostering collaboration towards common goals.
- Contributed to loss prevention efforts through vigilant monitoring of high-risk areas and consistent adherence to company policies.
- Trained new team members, ensuring they confidently provided exceptional customer service.
Education
Business Administration
Central Washington University
Ellensburg, WA12.2011
High School Diploma - General Studies
Stanhope Elmore High School
Millbrook05.2009
Cosmetology
Trenholm Technical College
Montgomery, AL05.2009
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Team management
- Employee motivation
- Sales coaching
- Team building
- Sales closing
- Revenue generation
- Hospitality and accommodation
- Problem-solving abilities
- Multitasking
Timeline
Retail Sales Leader
7-eleven Stores
10.2022 - 01.2025
Business Manager
Klutterbye Llc.
04.2015 - 07.2018
Appointment Setter
Vanguard Cleaning Systems of Washington
11.2012 - Current
Business Administration
Central Washington University
High School Diploma - General Studies
Stanhope Elmore High School
Cosmetology
Trenholm Technical College
Similar Profiles
AMANDA SALINASAMANDA SALINAS
Office Manager/ Accounting at Vanguard Cleaning SystemsOffice Manager/ Accounting at Vanguard Cleaning Systems
Jack Santa AnaJack Santa Ana
Field Consultant at Vanguard Cleaning SystemsField Consultant at Vanguard Cleaning Systems
Ryan StuartRyan Stuart
Brand Service Manager at Vanguard Cleaning Systems Of UtahBrand Service Manager at Vanguard Cleaning Systems Of Utah
Leticia Asaka Munoz MurakamiLeticia Asaka Munoz Murakami
Medical Office Assistant at Fraser Street MedicalMedical Office Assistant at Fraser Street Medical
Jordan BeckJordan Beck
Kitchen Planning Specialist at IKEAKitchen Planning Specialist at IKEA