Rachel Wallis
Miramar,FL
Summary
- Passion for high end retail and fashion, looking to change professions and learn new skills
- Delivered personalized customer service in a fast-paced veterinary clinic environment while maintaining professionalism and compassion
- Built positive relationships with clients, helping create a welcoming and supportive experience for clients
- Managed high-volume phone calls, appointment scheduling, and client communication with strong attention to detail.
Overview
1
1
Language
8
8
years of professional experience
Work History
Client Liaison
Advanced Veterinary Care Center
Davie, FL
07.2026 - Current
- Coordinated client communications, ensuring timely updates on patient status, estimates, and discharge instructions.
- Scheduled appointments and managed daily flow to support efficient veterinary service delivery.
- Resolved client concerns with professional follow-up, strengthening trust and service continuity.
- Collected, verified, and updated patient records to maintain accuracy across care documentation.
Customer Service Representative
Island to Island Veterinary Clinic
Ketchikan, AK
08.2025 - 05.2026
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted clients in scheduling appointments and managing follow-up care for pets.
- Resolved client inquiries promptly, enhancing overall satisfaction and clinic reputation.
Veterinary Assistant
VCA Hospitals
Corte Madera, CA
09.2022 - 06.2025
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccinations as directed by veterinary staff.
- Prepared examination rooms by maintaining cleanliness and organizing necessary supplies.
- Monitored animal recovery post-procedure, providing updates to veterinary teams.
Veterinary Assistant
Banfield Animal Hospital
Bradenton, FL And Baltimore, MD
05.2018 - 09.2022
- Assisted veterinarians in examinations and procedures, ensuring animal comfort and safety.
- Prepared and maintained surgical instruments and equipment for various procedures.
- Provided compassionate care to animals, fostering trust and reducing stress during visits.
- Administered medications and vaccinations under supervision, adhering to protocols for accuracy.
Education
Cosmetology
Manatee Technical College
Bradenton, FL08-2015
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Languages
Spanish
Limited Working
Timeline
Client Liaison
Advanced Veterinary Care Center
07.2026 - Current
Customer Service Representative
Island to Island Veterinary Clinic
08.2025 - 05.2026
Veterinary Assistant
VCA Hospitals
09.2022 - 06.2025
Veterinary Assistant
Banfield Animal Hospital
05.2018 - 09.2022
Cosmetology
Manatee Technical College