Rachel Walls
Dallas
Summary
Customer Service Representative with 5+ years of experience at maintaining the utmost confidentiality, organizing files, and providing excellent customer service. Possess a certificate in Medical Billing/Coding and an expertise in utilizing proper communication skills.
Overview
8
8
years of professional experience
Work History
Senior Personal Banker
First Convenience Bank
08.2024 - 03.2025
- Help potential clients develop relationships with their company, promote banking products such as credit cards, accounts, or loans to clients, and have the responsibility of processing payments and reminding clients of payment deadlines
Shift Supervisor
CVS
08.2020 - 05.2023
- Ensuring customer satisfaction with being highly energetic
- Assist the management team in the day to day overall successful operation of the store and is responsible for operations when the manager or assistant is present
- Perform cashier duties while generating a number of “care passes” that would benefit the company as a whole
- This is an exciting career opportunity with excellent growth potential to higher management positions
Call center Representative
Conduent Inc.
04.2020 - 05.2020
- Responsible for offering information and advice to those employed through RITE AIDE
- Common tasks include doing paperwork, answering phone calls, handling mail, recommending claim actions and updating insurance records
Contract Booklet Specialist
Independence Blue Cross
10.2018 - 03.2019
- Assisting with formulating and coordinating procurement proposals for Independent Administrator groups and AmeriHealth Administrators
- Negotiating terms, preparing terms, and evaluating bids
Admission information Center
Community College of Philadelphia
09.2018 - 09.2018
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
Office Assistant for the Dean of students
Community College of Philadelphia
01.2017 - 06.2018
- Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information
- Services customers by backing-up receptionist with answering questions, forwarding messages, confirming customer order and keeping customers informed of order status
Education
Associates - Communications
Community College of Philadelphia
04.2025
Certificate - Medical Billing and Coding
Anthem Institute of Cherry hill
12.2013
High School Diploma -
Camden County Vocational-Technical School
06.2007
Skills
- Leadership skills
- Public speaking
- Detail Oriented
- Customer Service
- Administrative services
- Communications skills
Timeline
Senior Personal Banker
First Convenience Bank
08.2024 - 03.2025
Shift Supervisor
CVS
08.2020 - 05.2023
Call center Representative
Conduent Inc.
04.2020 - 05.2020
Contract Booklet Specialist
Independence Blue Cross
10.2018 - 03.2019
Admission information Center
Community College of Philadelphia
09.2018 - 09.2018
Office Assistant for the Dean of students
Community College of Philadelphia
01.2017 - 06.2018
Certificate - Medical Billing and Coding
Anthem Institute of Cherry hill
High School Diploma -
Camden County Vocational-Technical School
Associates - Communications
Community College of Philadelphia
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