RACHEL WANJIRU
Nairobi,30
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desk Clerk
V2X Company
03.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance,and answered question to build rapport and retention.
- Enforced building rules with staff, guest and outside professionals.
- Answered managed incoming and outgoing calls while recoding accurate messages for distribution to office staff.
- Check in /check out designated equipment, keys, and supplies.
- Utilized office management software to record and track customer information.
- Provide keys and check-in/ check-out documents to tenants
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
Food Service Worker
Fluor Government Services-Afghanistan -Bagram
09.2017 - 11.2018
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Utilized POS system to receive and process food and beverage orders.
Food Service Worker (Waitress)
Jerry City Restaurant
07.2015 - 07.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Worker
MONSOUR AFRICA HOTELS- IN LEBANON
09.2013 - 05.2014
- Answering questions from patrons about food and beverages
- Sharing information with customers about the status of their orders
- Refilling customer drink orders throughout the meal
- Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning
- Setting up stations with entrees, soups, salads, breads, condiments, other food products and utensils
- Operating a variety of kitchen utensils to weigh, measure, mix, wash, peel, cut, grind, stir, strain, season and knead foodstuffs for cooking, serving and storing.
Education
Kenya Certificate of Secondary Education -
MAWINGU HIGH SCHOOL
Kenya Certificate of Primary Education - undefined
NJOMO PRIMARY SCHOOL
Skills
- Effective Team Player
- Quality Assurance & Quality
- Food service background
- Trained in liquor, wine and food service
- Food safety understanding
- Food and beverage specialist
Certification
- Customer service Diploma Certification Mar 2024
- Food Safety Training -Safe practices and Procedures April 2024
- Fundamentals of Serving Safe for food Handlers April 2024
- Certificate of Appreciations for exceptional performance in support USFOR-A Nov 2017
- Certificate of Appreciation for exceptional service Nov 2018
Professional Skills And Knowledge
- Knowledge of food service and sanitation standards.
- Experience in military food service
- Familiar with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities.
- Well-versed in reading, interpreting and applying OSHA rules and regulations.
- Excellent interpersonal and customer-facing skills with diplomacy.
- Strong communication skills, both written and verbal.
- The ability to work as part of a team environment and aggressiveness.
- Demonstrated ability to greet patrons, present menus, make suggestions and reply to questions.
- Thorough understanding of undertaking procedures to maintain hygienic conditions while preparing and serving food.
Timeline
Desk Clerk
V2X Company
03.2021 - Current
Food Service Worker
Fluor Government Services-Afghanistan -Bagram
09.2017 - 11.2018
Food Service Worker (Waitress)
Jerry City Restaurant
07.2015 - 07.2017
Food Service Worker
MONSOUR AFRICA HOTELS- IN LEBANON
09.2013 - 05.2014
Kenya Certificate of Secondary Education -
MAWINGU HIGH SCHOOL
Kenya Certificate of Primary Education - undefined
NJOMO PRIMARY SCHOOL
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