Rachel Watson
Johns Hopkins Medicine
Frederick,MD
Summary
Confident and teamwork-oriented healthcare administrative professional with over 10 years of experience. Known for strong attention to detail, exceptional customer service, a willingness to help others, and the adaptability to learn new workflows quickly. Skilled in reviewing and processing sensitive documentation, maintaining accurate records, resolving issues, and meeting deadlines. Committed to delivering high-quality services and motivated by meaningful work that makes a positive difference in the lives of those served.
Work History
Senior Imaging Data Coordinator
- Resolved technical and operational issues through troubleshooting, problem-solving, and quality control of medical images and computer systems.
- Utilized radiology information systems, PACS, Epic, Ambra, and other healthcare software to process, manage, and transfer medical images and supporting clinical documentation.
- Managed medical images and reviewed patient information for completeness, quality, and accuracy to support medical second opinions.
- Provided excellent customer service to patients, physicians, and hospital staff, communicating effectively to resolve requests and documentation issues.
- Organized and maintained confidential patient records, ensuring accurate documentation, data integrity, and compliance with HIPAA and internal procedures.
- Tracked missing documentation, followed up with departments, and resolved discrepancies to support timely and accurate record completion.
- Supported daily workflow coordination by prioritizing requests, updating logs, processing records, and responding promptly to inquiries while meeting deadlines.
- Assisted coworkers with navigating healthcare systems and workflows, providing guidance and troubleshooting support when needed.
Office Manager
- Verified insurance eligibility and benefits through payer websites and direct communication with insurance representatives.
- Processed billing, oversaw collections and accounts receivable, and generated and analyzed monthly reports to support accurate financial records.
- Presented treatment plans to patients, explained insurance coverage and financial responsibilities, and managed specialist referrals.
- Coordinated patient scheduling, managed provider calendars, and balanced daily appointment flow to ensure efficient patient service.
- Submitted prior authorizations for dental procedures, reviewing and verifying required information and supporting documentation to meet payer requirements.
- Maintained accurate patient records, charts, and confidential office documentation using PracticeWorks while ensuring compliance with HIPAA requirements.
- Prepared and submitted dental insurance claims, investigated denied or rejected claims, and coordinated corrections and resubmissions with insurance representatives.
Education
B.S. - Social Work
A.A. - General Studies Health Sciences
Skills
Document Review & Processing • Data Entry & Records Accuracy • Quality Assurance • HIPAA Compliance & Confidentiality • Customer Service • Problem-Solving • Written Procedures & Deadline Management • Cross-Functional Collaboration • Employee Training & Workflow Support • Microsoft Office Suite • Epic Radiant • PracticeWorks • Insurance Verification & Claims Processing
Timeline
Howard Community College
A.A. from General Studies Health Sciences
2014Read More
Liberty University
B.S. from Social Work
05/2028Read More
Office Manager
Olney Dental
Apr 2012 - Jun 2015Read More
Senior Imaging Data Coordinator
Johns Hopkins Medicine
Jul 2015 - 05 2020Read More