Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Rachel Westerfield

Ocoee, Tampa, St. Petersburg,FL

Summary

Creative and versatile professional with a lifelong immersion in the arts and production. From an early age, cultivated a deep understanding and appreciation for various artistic disciplines, including theater/ pageantry, modeling, and visual arts. Proven track record of leveraging artistic sensibilities to excel in the service industry, delivering exceptional customer experiences. Possess a unique blend of creativity, adaptability, and interpersonal skills honed through diverse experiences in both artistic and service-oriented environments. Adept at collaborating with teams, problem-solving, and thriving in dynamic, fast-paced settings. Passionate about leveraging artistic expertise to drive innovation and elevate customer engagement in the service sector.

Overview

2
2
years of professional experience

Work History

Sales Associate

Misred Outfitters
09.2023 - Current
  • Exercised creative direction for visual arrangement of mannequins and products to reflect branding aesthetic
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Managed approximately 5 incoming calls a day from customers
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
  • Solved customer challenges by offering relevant products and services.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

World Market
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Operated register while providing personable guest service and check-out.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.

Vinyl and Inventory Organizer

Beverly Hills Watch And Loan
05.2022 - 08.2023
  • Organized 1,000+ Vinyl Records by alphabetical order, genre, and decade.
  • Purified inventory and stocked it on store shelves.
  • Set up displays based on theme, visual aesthetic, and similarity.
  • Greeted customers and directed them according to their individual needs.
  • Priced items based of market value with expected value of resale.

Delivery Driver

Jimmy Johns Gourmet Subs
11.2021 - 06.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Maintained a clean and organized environment suitable according to FDA public health standards.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated light trucks to deliver loads as far as 2 miles from home location.

Education

Bachelor of Arts - English Conc. CW, Humanities Studies Conc. Film

University of South Florida
Tampa, FL
12.2025

High School -

West Orange High School
Winter Garden, Florida
05.2021

Skills

  • Modeling
  • Acting
  • Photography
  • Multitasking Strengths
  • Hospitality and Accommodation
  • Restock Shelves
  • Cash Register Operation
  • Listening Skills
  • Serve Customers
  • Time Management
  • Cleaning Techniques
  • Stocking and Replenishing
  • Teamwork and Collaboration

Affiliations

  • Malie School
  • L.A. Acting
  • N.Y.C. Dance Company
  • Miss America's Teen Princess Program
  • Miss Florida Sunshine Princess Program
  • Miss America's Teens in Training Program
  • Kouture Club at USF
  • Film Appreciation Club at USF
  • Creative Writing Club at USF

Additional Information

Raised in an environment immersed in the intricacies of behind-the-scenes productions encompassing pageants, theatrical plays, modeling shoots, and runway events. This upbringing nurtured a discerning eye for artistic design and fashion across various media formats. Contributed as a competitive dancer for six seasons at N.Y.C. Dance, while also receiving formal training in acting and modeling through reputable institutions such as the Malie School and L.A. Acting. Participated in high-profile events like Macy's Back to School Runway show, engaging in workshops focused on script-reading and modeling techniques. During formative years from infancy to adolescence, gained valuable experience through close collaboration with producers of esteemed pageants including Miss America, Miss America's Outstanding Teen (now known as "Miss America's Teen"), and Miss Florida. This involvement provided invaluable exposure to modeling, acting, and etiquette, while also contributing to a solid foundation in production and choreography.

Timeline

Sales Associate

Misred Outfitters
09.2023 - Current

Sales Associate

World Market
05.2023 - Current

Vinyl and Inventory Organizer

Beverly Hills Watch And Loan
05.2022 - 08.2023

Delivery Driver

Jimmy Johns Gourmet Subs
11.2021 - 06.2022

Bachelor of Arts - English Conc. CW, Humanities Studies Conc. Film

University of South Florida

High School -

West Orange High School

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