Rachel White

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Completed store opening and closing procedures and balanced tills.

• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked identification for minimum age for sale of alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

• Mentored and guided employees to foster proper completion of assigned duties.
• Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.

Team Lead:

Organize daily work activities; track completion schedule to ensure timely completion of jobs; communicate with customers, suppliers and sub-contractors by phone, e-mail and in person; place apparel and other product orders; train new staff.

Production Management - Embroidery jobs:

Design set-up utilizing Alphasizer and Embrillance software; hooping garments; loading design on machine; threading machine; operating single and multiple head embroidery machines; cleaning garments; packaging completed jobs.

Production Management – Screen Printing jobs:

Design artwork utilizing Corel Draw software; obtain customer approval of artwork; communicate with screen print sub-contractor.

Customer Service Activities:

Answering phone calls and e-mail inquiries; providing quotes; accepting orders; collecting payment; delivery of products and completed jobs.

• Stayed alert, active and ready to respond to any request at any time using variety of available resources.
• Completed wide range of tasks in diverse production areas to support operations.
• Assist production manager in completing embroidery jobs:Design set-up utilizing Alphasizer software; hooping garments; loading design on machine; threading machine; operating multiple head embroidery machines; cleaning garments; packaging completed jobs.

Customer Service Activities:

Answering phones; providing quotes; accepting orders; collecting payment; communicating with screen print sub-contractor; delivery of products.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating and menu information.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Ensured all food items were correctly prepared and plated.
• Delivered food items to correct guest based on table numbering system.