Rachel Wickam

Provide exceptional client service primarily through phone, email, and chat communication to inbound callers. This will include receiving and resolving a comprehensive variety of HR and tax training support requests and inquiries, as well as researching and resolving escalated cases. This will include being responsible for the timely and accurate resolution of employee care cases and other HR systems transactions. People Resource representatives (PRC) utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present a detailed explanation to the associate. Additional responsibilities included employment verification, side care leading to assist with training.

• Help customers open up checking and savings accounts
• Assist clients in opening lines of credit
• Maintain customer accounts and help resolve disputes
• Refer customers to loan officers or other financial specialists
• Resolve debit and credit issues
• Complete basic data-entry and administrative duties
• Use banking software to help clients make financial decisions

Provide exceptional client service primarily through phone, email, and chat communication to inbound callers. This will include receiving and resolving a comprehensive variety of HR and tax training support requests and inquiries, as well as researching and resolving escalated cases. This will include being responsible for the timely and accurate resolution of employee care cases and other HR systems transactions. People Resource representatives (PRC) utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present a detailed explanation to the associate.

• Assisting patients with the admissions paperwork
• Entering patient information into the database
• Verifying health insurance coverage related to the procedure
• Handling complaints from patients
• Fielding calls and emails from patients and providers
• Scheduling procedures, consultations and other services
• Performing standard clerical work

Reason for gap in employment.

• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.