Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wilson

Seattle,WA

Summary

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

14
14
years of professional experience

Work History

Practice Manager

Gentle Dental
10.2020 - Current
  • Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
  • Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary.
  • Be knowledgeable in various insurance plans, manuals, exclusions and limitations.

Cafe Manager

Cafe Pettirosso
01.2018 - 03.2020
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Coached staff on strategies to enhance performance and improve customer relations.

Lead Server Trainer

First Watch Daytime Cafe
09.2012 - 07.2017
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Monitored new server performance and offered continuous support throughout training period.

Server

Mountain Oyster CLub
07.2010 - 01.2013
  • Knowledge of fine dining etiquette along with fine wine knowledge.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.


Education

Associate of Science -

Seattle Central
Seattle
05.2020

Skills

  • Attention to Detail
  • Suggestive Selling
  • Wine service
  • Professional Appearance
  • Heartsaver CPR AED
  • Food Preparation and Safety
  • Guest Relations Management
  • Reliable and Responsible

Timeline

Practice Manager

Gentle Dental
10.2020 - Current

Cafe Manager

Cafe Pettirosso
01.2018 - 03.2020

Lead Server Trainer

First Watch Daytime Cafe
09.2012 - 07.2017

Server

Mountain Oyster CLub
07.2010 - 01.2013

Associate of Science -

Seattle Central

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Rachel Wilson