Rachel Winkler
Five Lakes Law Group
Clearwater,FL
6
years of professional experience
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Work History
Retention Specialist
3 Months- Deliver expert program knowledge to educate clients
- Manage inbound and outbound calls
- Work with clients on adjusting programs
- Communicate value of program to retain clients
- Collaborate with other teams to accommodate clients
- Educate clients on debt resolution and other financial options
Commercial Support Specialist
10 Months- Inbound and outbound calls to commercial clients
- Assisted with scheduling
- Quickly addressed customer complaints and resolved any issues
- Coordinated with new construction team
- Collaborated with field technicians to assist clients
- Managed the commercial inbox
- Created the commercial SOP
- Educated clients on service and product details
- Trained new hires
Customer Support Specialist
2 Years 5 Months- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Answered emails sent to the investigation queue for complicated cases.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Data Entry Clerk
2 Years 2 Months- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Triaged medical specimens for lab technicians.
- Processed send out samples for partner labs.
- Called medical facilities to report urgent test results or sample recollection.
Education
No Degree - Psychology
No Degree - General Studies
High School Diploma
Skills
Problem-solving
Trainer/create training material
De-escalating challenging calls
Continuous improvement initiatives
Highly adaptive to change
Expert communicator
Special projects
Meeting critical deadlines
Professional phone presence
Manage high call volume
Timeline
Retention Specialist
Five Lakes Law Group
06.2026 - 09.2026Read More
Commercial Support Specialist
Rocket Pest Control
07.2025 - 05.2026Read More
Customer Support Specialist
Wise
11.2022 - 04.2025Read More
Data Entry Clerk
American Health Associates Inc.
09.2020 - 11.2022Read More
Maricopa Community Colleges, Paradise Valley Community College
No Degree from Psychology
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Arizona Western College
No Degree from General Studies
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Cibola High School
High School Diploma
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