Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Ross

Round Rock,TX

Summary

I grew up in a small town in Taylor,Tx. I’ve always had big dreams and ideas. I’m eager to work and take on any task presented to me. I’m hard working, hands on, and I love to learn new things. I began working at a young age and have explored many different job titles. I also enjoy furthering my education and have studied a few different fields.

Overview

10
10
years of professional experience

Work History

Retention Specialist

Spectrum
Austin, TX
06.2020 - Current
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Evaluated current customer retention strategies and recommended improvements.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.

CAP 2 Associate

Walmart
Taylor, TX
04.2018 - 07.2020
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.

Sandwich Artist

SUBWAY®Restaurants
Taylor, TX
05.2020 - 06.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Team Leader

Whataburger
San Antonio, TX
04.2014 - 02.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Bachelor Of Applied Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ

Associates - Administrative Assistance

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2019

Roosevelt High School
San Antonio, TX
06.2014

Skills

  • Customer Feedback Analysis
  • Upselling and Cross Selling
  • Persuasion techniques
  • Retention Marketing
  • Documentation skills
  • Data review
  • Performance Evaluation
  • Decision-Making
  • Relationship Building
  • Microsoft Office
  • Analytical and Critical Thinking
  • Remote Conferencing and Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Adaptability and Flexibility

Timeline

Retention Specialist

Spectrum
06.2020 - Current

Sandwich Artist

SUBWAY®Restaurants
05.2020 - 06.2020

CAP 2 Associate

Walmart
04.2018 - 07.2020

Team Leader

Whataburger
04.2014 - 02.2017

Bachelor Of Applied Science - Addiction Counseling

Grand Canyon University

Associates - Administrative Assistance

Ultimate Medical Academy - Clearwater

Roosevelt High School
Whitney Ross