Whitney Ross
Round Rock,TX
Summary
I grew up in a small town in Taylor,Tx. I’ve always had big dreams and ideas. I’m eager to work and take on any task presented to me. I’m hard working, hands on, and I love to learn new things. I began working at a young age and have explored many different job titles. I also enjoy furthering my education and have studied a few different fields.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Spectrum
Austin, TX
06.2020 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Evaluated current customer retention strategies and recommended improvements.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
CAP 2 Associate
Walmart
Taylor, TX
04.2018 - 07.2020
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
Sandwich Artist
SUBWAY®Restaurants
Taylor, TX
05.2020 - 06.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Team Leader
Whataburger
San Antonio, TX
04.2014 - 02.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor Of Applied Science - Addiction Counseling
Grand Canyon University
Phoenix, AZAssociates - Administrative Assistance
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2019
Roosevelt High School
San Antonio, TX06.2014
Skills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Persuasion techniques
- Retention Marketing
- Documentation skills
- Data review
- Performance Evaluation
- Decision-Making
- Relationship Building
- Microsoft Office
- Analytical and Critical Thinking
- Remote Conferencing and Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Adaptability and Flexibility
Timeline
Retention Specialist
Spectrum
06.2020 - Current
Sandwich Artist
SUBWAY®Restaurants
05.2020 - 06.2020
CAP 2 Associate
Walmart
04.2018 - 07.2020
Team Leader
Whataburger
04.2014 - 02.2017
Bachelor Of Applied Science - Addiction Counseling
Grand Canyon University
Associates - Administrative Assistance
Ultimate Medical Academy - Clearwater
Roosevelt High School