Rachel Winsett
Bryantown,MD
Summary
Dedicated professional with proven performance management, leadership, and communication. Meticulous in problem solving and planning. Strongly believes in delivering exceptional customer service through quality in service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Project Manager
Eastern Research Group, Inc.
02.2024 - Current
- Interprets plans and specifications during construction.
- Conducts on-site inspections of projects to ensure compliance with drawings, specifications, and other requirements of contracts.
- Supervises craft/trades persons engaged in construction work of facilities and provides the experience involved responsible for interpreting plans and specifications and inspecting workmanship for adherence to such plans and specifications.
- Emergency and Maintenance Project Manager that serves as the primary point of contact and supports the execution of the maintenance from start to finish by communicating the plan to the crafts/trades personnel and inspecting workmanship for adherence.
- Evaluates existing systems within facilities to identify areas for improvement or modernization opportunities.
- Authored requirements documents for various facilities projects such as: building reconstruction, new building automation systems, and replacement of HVAC systems by conducting site visits and interpreting proposed plans.
- Builds and monitors project schedules utilizing Microsoft Project to assist with adherence to the contract deliverable dates.
- Conducts project progress meetings with stakeholders and end users communicating status of project and expected deliverables.
- Conducts detailed risk assessments for each project, proactively identifying and mitigating potential issues before they arose.
Assistant Project Manager
Welch and Rushe Mechanical LLC.
11.2020 - 02.2024
- Interpreted plans and specifications during construction.
- Conducted on-site inspections of projects to ensure compliance with drawings, specifications, and other requirements of contracts.
- Supervised craft/trades persons engaged in construction work of facilities and provides the experience involved responsible for interpreting plans and specifications and inspecting workmanship for adherence to such plans and specifications.
- Developed scopes of work and maintenance contracts that supported the building HVAC systems and execution of maintenance contracts.
- Reviewed project plans to determine compliance with applicable safety standards including complying with government specific safety regulations.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Identified, reviewed, and selected vendors and consultants that would best support the execution of the project.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Administrative Officer
Akata Global
09.2016 - 10.2020
- Interpreted plans and specifications during construction.
- Conducted on-site inspections of projects to ensure compliance with drawings, specifications, and other requirements of contracts.
- Supervised craft/trades persons engaged in construction work of facilities and provides the experience involved responsible for interpreting plans and specifications and inspecting workmanship for adherence to such plans and specifications.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Assigned duties to maintenance personnel and tracked for compliance the daily preventative maintenance tasks in accordance with contractual obligations.
- Scheduled the contractual semi-annual HVAC maintenance; one cooling and one heating inspection, and accurately reported all deficiencies to the government client.
- Managed and coordinated with the sub-contractor and government personnel the installation of a new ductless system for the skiff room to alleviate mold and atrocious air quality within the ducts and the room.
- Supervised, scheduled, and coordinated with NAVFAC and high voltage contractor a base wide outage and the contractual 3-year transformer station maintenance.
- Inspected buildings with the fire safety sub contractor for fire hazards in compliance with fire prevention ordnances, checking and testing smoke alarms and fire suppression equipment in accordance with the contract.
- Quick response to facilities emergencies; coordinated the materials and supervised personnel in the location and repair of the damaged underground piping.
- Served as the liaison between operations and on-site personnel by handling inquiries, interpreting, and administering contracts and contract modifications.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Authorizations Specialist
Fairfax Radiology
08.2013 - 09.2016
- Contributed to departmental goals by participating in quality assurance activities, collaborating with colleagues to improve overall service delivery standards consistently.
- Improved data accuracy by diligently updating client records and tracking changes in insurance coverage or benefits.
- Complied with HIPAA regulations in handling confidential customer information.
- Streamlined workflows for faster response times and improved productivity, managing a high volume of daily tasks.
- Scheduled, explained exam preparations, and confirmed appointments with patients in a high-volume medical practice consisting of five locations with a combined total patient flow of 600-700 patients daily.
- Resolved escalated customer complaints diplomatically, addressing concerns promptly while maintaining a calm demeanor under pressure.
- Complied with insurance regulations dictated by local, state, and federal agencies.
Medical Assistant
Capital Foot and Ankle Care LLC.
06.2012 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Exercise Therapist
Beauchamp Chiropractic
06.2012 - 06.2013
- Monitored patients' vitals signs and symptoms and reported findings to physician.
- Updated weekly exercise prescription to progress patient at appropriate pace.
- Interviewed patient to facilitate progress toward exercise goals.
- Reviewed patient health history and adjusted exercise prescription plan resulting in improved diagnostics.
- Provided individual instruction and education on strength equipment to minimize injury.
- Conducted thorough assessments to identify areas of weakness or imbalance, using these findings to create targeted exercise plans for improvement.
- Stayed current with industry trends and best practices, attending professional development workshops and conferences regularly to enhance service offerings.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in optimal patient outcomes.
Assistant Coach
Charles County Public Schools
08.2005 - 11.2012
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Teller
Old Line Bank
12.2008 - 06.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Associate of Arts - English
College of Southern Maryland
La Plata, MD05-2024
Skills
- Project scheduling
- Construction management
- Service contracts management
- Building maintenance
- Teamwork and collaboration
- Project management
- Adaptability and flexibility
- Verbal and written communication
- Scope management
- Risk assessment
- Documentation and reporting
- Quality assurance
Certification
Project Management Institute- Project Management Professional Certification, 11/28/2023
OSHA 30 hour certification, 05/2023
Timeline
Facilities Project Manager
Eastern Research Group, Inc.
02.2024 - Current
Assistant Project Manager
Welch and Rushe Mechanical LLC.
11.2020 - 02.2024
Administrative Officer
Akata Global
09.2016 - 10.2020
Authorizations Specialist
Fairfax Radiology
08.2013 - 09.2016
Medical Assistant
Capital Foot and Ankle Care LLC.
06.2012 - 08.2013
Exercise Therapist
Beauchamp Chiropractic
06.2012 - 06.2013
Teller
Old Line Bank
12.2008 - 06.2011
Assistant Coach
Charles County Public Schools
08.2005 - 11.2012
Associate of Arts - English
College of Southern Maryland
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