Rachel Wiseheart
Clarksville,IN
Summary
Proactive Administrative Operations Specialist with extensive experience in managing phone and email correspondence, scheduling, and invoicing. Skilled in data entry, customer service, and maintaining confidentiality. Known for exceptional organizational skills, attention to detail, and problem-solving abilities, bringing reliability and strong customer relations to advance business operations.
Overview
8
8
years of professional experience
Work History
Administrative Operations Specialist
Black Diamond Pest Control
03.2021 - Current
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled and invoiced Inspections and treatments on properties.
- Processed payments for customers.
Data Entry Clerk
Bureau of the Census
03.2020 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Office Manager
Sunny Side Cleaning
03.2018 - 03.2020
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed daily, weekly, and monthly scheduling for customers and employees.
- Invoiced and called on past due balances.
- Pulled Employee time clocks for payroll.
Nanny
Family Members
10.2017 - 03.2018
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Managed Dr visits and specialist for autistic nephew.
Office Manager
Jawco
07.2017 - 10.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Processed new hire paperwork and documents.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Completed payroll accurately and timely to meet employee expectations.
- Calculated wages, deductions and bonuses in accordance with company policies.
Customer Service Manager
Rural King
12.2016 - 09.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Organized and maintained all essential store closing supplies, replenishing as needed to ensure smooth daily operations.
- Addressed any maintenance or cleaning needs that arose during the close of business, keeping facilities in top condition.
Education
GED -
Silver Creek High School
Sellersburg, IN05-2017
Skills
- Calendar Management
- Scheduling and Planning
- Verbal Communication
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Reliability
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Customer relations and communications
Timeline
Administrative Operations Specialist
Black Diamond Pest Control
03.2021 - Current
Data Entry Clerk
Bureau of the Census
03.2020 - 03.2021
Office Manager
Sunny Side Cleaning
03.2018 - 03.2020
Nanny
Family Members
10.2017 - 03.2018
Office Manager
Jawco
07.2017 - 10.2017
Customer Service Manager
Rural King
12.2016 - 09.2017
GED -
Silver Creek High School
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