Ryan Gates
Clarksville,IN
Summary
A highly motivated and results-oriented professional with extensive experience in management, problem-solving, and team leadership. Proven ability to identify and address critical details, driving operational efficiency and exceeding performance metrics. Adept at leading teams of varying sizes (4 to 100+) and fostering collaborative work environments. Dedicated to continuous improvement and committed to achieving company objectives while prioritizing family values. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
Work History
Operations Manager
Tailor Made Pest and Wildlife
Louisville, KY
04.2024 - 02.2025
- Managed full-cycle recruitment and onboarding, including training and quality control
- Conducted performance evaluations, providing feedback and recognizing achievements
- Utilized lead generation apps and managed customer interactions (calls, data entry, relations)
- Oversaw scheduling for residential and commercial services
- Managed fleet vehicle maintenance and chemical/equipment warehouse inventory
- Performed pest and termite treatments and led the wildlife division (trapping, exclusion, repairs)
- Engaged in business networking, delivered educational seminars, and led after-hours service teams
- Developed training programs in entomology and treatment processes and implemented a risk management plan
- Conducted audits for regulatory compliance
- Managed inventory to optimize stock levels and minimize costs
General Manager
Guardian Pest Control
Louisville, KY
01.2023 - 04.2024
- Managed the pest control division, holding licenses for termite, general pest, and wildlife control in KY and IN
- Performed WDI inspections and collaborated with realtors and contractors
- Conducted seminars and presentations promoting the pest industry
- Participated in business networking and collaborated on large commercial projects
- Developed and implemented strategic plans for business growth and profitability
- Managed inventory, negotiated contracts, and oversaw fleet vehicle maintenance
- Handled payroll, staff scheduling, customer relations, and employee actions
- Performed pest and termite control services and managed data entry and phone lines
Territory Sales Manager
Franklin Pest Solutions
New Albany, IN
11.2019 - 01.2022
- Started as a technician, managing own schedule for inspections and treatments
- Transitioned to sales manager, handling leads and performing sales activities (canvassing, proposals)
- Coordinated with the office for scheduling, addressed customer concerns, and managed inventory
Grocery Manager
Kroger
01.2019 - 11.2019
- Supervised four departments, trained employees, and managed shrink
- Planned, ordered, and implemented sales plans, maintained backroom organization, and worked with HR
- Trained department leaders, maintained sales plan accuracy, and participated in meetings
- Provided data for board meetings (sales, overtime, retention, inventory, scheduling)
- Participated in a bench program for store management coverage and represented the store at a VP meeting
Ace Technician
Black Diamond Pest Control
Jeffersonville, IN
01.2010 - 01.2019
- Served as lead technician, handling complex jobs and training employees and management candidates
- Optimized technician schedules, organized meetings, conducted reviews, and collaborated with the CEO
- Performed evaluations and met with large accounts
Optical Lab Manager
Lenscrafters
Clarksville, IN
09.2007 - 12.2009
- Managed the optical lab, including training, scheduling, hiring/termination, equipment maintenance, and lens crafting
- Performed specialized lens work, frame repairs, and customer fittings
- Conducted pre-testing and occasionally performed sales duties
Optical Lab Manager
Eyeglass World
Springfield, MO
07.2005 - 09.2007
- [Same responsibilities as Lenscrafters position]
Optical Lab Manager
Dr. Bizers Visionworld
Louisville, KY
09.2003 - 07.2005
- [Same responsibilities as Lenscrafters position]
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY01.2003
Skills
- Operations Management
- Team Leadership
- Staff Training & Development
- Employee Scheduling
- Performance Evaluations
- Recruitment & Onboarding
- Risk Management
- Inventory Control
- Payroll
- Loss Prevention
- Customer Relations
- Customer Retention
- Cold Calling
- Key Account Management
- Territory Management
- Negotiation
- Customer Service Expert
- Pest Control (General, Termite, Wildlife)
- WDI Inspections
- Laboratory Management
- Optical Lab Experience
- Time Management
- Problem-Solving
- Conflict Resolution
- Process Improvement
- Data Entry
- Microsoft Word
- Adaptable Team Player
- Detail-Orient
- Reliable
- Energetic
- Courteous
- Cheerful
- Excellent Multi-tasker
- Savvy Negotiator
Timeline
Operations Manager
Tailor Made Pest and Wildlife
04.2024 - 02.2025
General Manager
Guardian Pest Control
01.2023 - 04.2024
Territory Sales Manager
Franklin Pest Solutions
11.2019 - 01.2022
Grocery Manager
Kroger
01.2019 - 11.2019
Ace Technician
Black Diamond Pest Control
01.2010 - 01.2019
Optical Lab Manager
Lenscrafters
09.2007 - 12.2009
Optical Lab Manager
Eyeglass World
07.2005 - 09.2007
Optical Lab Manager
Dr. Bizers Visionworld
09.2003 - 07.2005
High School Diploma -
North Bullitt High School
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