Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

RACHEL WOODWARD

Le Roy,USA

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Assistant 2 Keyboarding

Office of Family and Children's Services
01.2025 - 06.2025
  • Managed office supplies inventory and ensured timely replenishment to maintain operational efficiency.
  • Coordinated schedules and meetings, optimizing use of resources and enhancing team communication.
  • Assisted in document preparation and filing, promoting accurate record-keeping practices across departments.
  • Implemented electronic filing system, improving access to documents and reducing retrieval time.
  • Built case files for the incoming youth

Front Office Receptionist

Lathan Equipment Co
04.2024 - 09.2024
  • Greeted customers and visitors in a professional manner.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Scheduled appointments for clients and recorded all client data into the system.
  • Use multiple computer systems to keep work organized
  • Organized office supplies and maintained inventory levels.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Received payments from customers and processed credit card transactions accurately.
  • Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
  • Created reports using Microsoft Office Suite applications.
  • Maintained confidentiality of customer information at all times.
  • Responsible for opening and closing the office on time each day.
  • Entered new client data into database systems accurately.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

RECEPTIONIST

Niagara Label
04.2022 - 03.2024
  • Answer phones, greet customers, filing, Spreadsheets, inventory releases, helping customer service/sales teams with tasks, double checking paperwork from sales/customer service team, Prep for trade shows

PROFESSIONAL HOUSE CLEANER

Maid 4 Time
06.2021 - 04.2022
  • Help individuals with maintaining a clean and orderly home
  • Remove the stress of cleaning from their to-do list

CUSTOMER SERVICE REPRESENTATIVE

The Wellsville Group dba Ashley HomeStore
12.2019 - 04.2020
  • Answer incoming calls to assist customers with any questions or concerns they may have
  • Make outbound calls to schedule delivery appointments
  • Respond to customer emails
  • Problem solving in a timely fashion
  • I was promoted 90 days after being hire and was eligible to take the required test

BANQUET SERVER

Quality Inn and Suites
05.2013 - 11.2019
  • I help with room set up and the event itself whenever they ask me to
  • Which includes setting tables before and clearing them during the even
  • Polishing silverware, plates, water glass/coffee cups
  • Running food to banquet lines
  • I am usually the go to person they ask to work big events with the main banquet staff
  • I work this position part time/anytime they need me

ASSISTANT EXECUTIVE HOUSEKEEPER

Quality Inn and Suites
04.2012 - 11.2019
  • The job has taught me incredible organizational skills and management skills
  • It has also taught me the importance of doing your best and pushing for growth
  • Having a staff of 6-13 to be responsible for and making sure things are getting done correctly and in a timely fashion has helped me grow not only as a person but as a hard worker

SENIOR ACCOUNT MANAGER

William Kutcha
12.2018 - 09.2019
  • Conducted face to face sales
  • Engage with customers
  • Train individuals
  • Help manage and maintain a small team
  • Conduct interviews and hire individuals

Education

GED -

Genesee Valley Educational Partnership

Skills

  • Basic software navigation skills
  • Strong organizational abilities
  • Personal sales interactions
  • Building rapport with individuals
  • Client support
  • Hospitality management background
  • Proficient in prioritizing tasks
  • Proficient in documentation interpretation
  • Clear and concise writing skills
  • Diligent worker
  • Concentrated attention to detail
  • Effective communicator
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Clerical support
  • Front office management
  • Professional and mature
  • Excel spreadsheets
  • Mail handling
  • Administrative support
  • Documentation and reporting
  • Document management
  • Office supplies management
  • Mail sorting and distribution
  • Supply restocking
  • Payment processing
  • Spreadsheet management
  • Digital file management

Certification

Phlebotomy, 08/01/17, Finished top of my class in phlebotomy. Final grade of 98.25. Nationally certified.

References

References available upon request

Timeline

Office Assistant 2 Keyboarding

Office of Family and Children's Services
01.2025 - 06.2025

Front Office Receptionist

Lathan Equipment Co
04.2024 - 09.2024

RECEPTIONIST

Niagara Label
04.2022 - 03.2024

PROFESSIONAL HOUSE CLEANER

Maid 4 Time
06.2021 - 04.2022

CUSTOMER SERVICE REPRESENTATIVE

The Wellsville Group dba Ashley HomeStore
12.2019 - 04.2020

SENIOR ACCOUNT MANAGER

William Kutcha
12.2018 - 09.2019

BANQUET SERVER

Quality Inn and Suites
05.2013 - 11.2019

ASSISTANT EXECUTIVE HOUSEKEEPER

Quality Inn and Suites
04.2012 - 11.2019

GED -

Genesee Valley Educational Partnership

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RACHEL WOODWARD