Rachel Wright
Las Vegas ,NV
Summary
Dynamic and results-driven professional with strong leadership and exceptional communication skills. Proven ability to enhance customer satisfaction through effective problem resolution and detail-oriented service, while successfully managing high-pressure environments and fostering teamwork.
Overview
11
11
years of professional experience
Work History
Guest Services Shift Leader
Spring Mountain Motor Sports
Pahrump, NV
11.2025 - 12.2025
- Supervised guest service operations to ensure exceptional customer experiences.
- Trained and mentored team members on service standards and procedures.
- Resolved guest inquiries and complaints to enhance satisfaction
Cocktail Server
Fontainebleau
Las Vegas, NV
11.2023 - 11.2025
- Provided exceptional customer service to enhance guest experiences in high-volume environment.
- Memorized extensive drink menu to accurately serve cocktails and respond to guest inquiries.
- Maintained cleanliness and organization of bar area, ensuring adherence to health and safety standards.
- Collaborated with bartenders to efficiently manage drink orders during peak hours.
- Trained extensively as an opening team member.
Field Marketing Specialist
Fanfluence
Hallandale, FL
08.2022 - 11.2023
- Developed targeted marketing campaigns to enhance brand engagement and drive customer acquisition.
- Analyzed market trends and consumer insights to inform strategic decision-making for promotional activities.
- Collaborated with cross-functional teams to execute integrated marketing initiatives, ensuring alignment with overall business objectives.
- Managed logistics and coordination for on-site events, optimizing resources for maximum impact and visibility.
Cocktail Server
Spearmint Rhino Las Vegas
Las Vegas, NV
08.2017 - 07.2022
- Provided exceptional customer service to enhance guest experiences in high-volume environment.
- Memorized extensive drink menu to accurately serve cocktails and respond to guest inquiries.
- Maintained cleanliness and organization of bar area, ensuring adherence to health and safety standards.
- Collaborated with bartenders to efficiently manage drink orders during peak hours.
Host
Hooters Casino Hotel Las Vegas
Las Vegas, NV
08.2014 - 08.2017
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservations and waitlists, optimizing table turnover and guest satisfaction.
- Provided menu information and recommendations, enhancing customer dining experience.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
Education
Diagnostic Medical Sonography
Great Basin College
Elko, NVHigh School Diploma -
Liberty High School
Henderson, NVNo Degree - Computer Science
College of Southern Nevada
Las Vegas, Nevada, NVSkills
- Exceptional communication
- Strong leadership
- Customer service
- Detail-oriented
- Teamwork
- Positive attitude
- Multitasking
- Problem resolution
- Self motivation
Timeline
Guest Services Shift Leader
Spring Mountain Motor Sports
11.2025 - 12.2025
Cocktail Server
Fontainebleau
11.2023 - 11.2025
Field Marketing Specialist
Fanfluence
08.2022 - 11.2023
Cocktail Server
Spearmint Rhino Las Vegas
08.2017 - 07.2022
Host
Hooters Casino Hotel Las Vegas
08.2014 - 08.2017
Diagnostic Medical Sonography
Great Basin College
High School Diploma -
Liberty High School
No Degree - Computer Science
College of Southern Nevada