Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wrobleski

North Little Rock,AR

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Verizon Wireless
North Little Rock, AR
11.2021 - 08.2023
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Consultation Agent

Francesca's Collections
Little Rock, AR
09.2018 - 11.2021
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Created and updated training materials and procedures.
  • Provided training sessions on new products or services to team members.

Customer Service Lead

Ally Financial Inc.
Little Rock, AR
03.2016 - 07.2018
  • Developed strategies for improving customer satisfaction levels.
  • Handled customer inquiries and complaints in a professional manner.
  • Maintained accurate records of customer interactions and transactions.

Education

Associate of Science -

Pulaski Technical College
North Little Rock, AR
12-2022

Skills

  • Sales Closing
  • Technical Support
  • Complaint Resolution
  • Data Entry
  • Customer Service
  • Quality Assurance
  • Product Knowledge

Timeline

Call Center Representative

Verizon Wireless
11.2021 - 08.2023

Consultation Agent

Francesca's Collections
09.2018 - 11.2021

Customer Service Lead

Ally Financial Inc.
03.2016 - 07.2018

Associate of Science -

Pulaski Technical College

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Rachel Wrobleski