RACHEL YEIDER

PROMEDICA

Hudson, MI

10.2006 - 03.2022

Assisted patients with insurance information and billing questions
Generated reports from practice management software for review by supervisors on a weekly basis
Obtained proper authorization and identification prior to release of confidential medical records
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents
Ensured compliance with HIPAA regulations through proper handling of confidential patient information
Verified patient insurance coverage before scheduling appointments or providing treatment
Communicated delays in appointments and offered rescheduling
Compiled medical records for new patients using electronic health records system
Identified and reminded patients of health maintenance gaps
Collaborated effectively with other departments to resolve customer inquiries quickly and efficiently
Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable
Explained policies, procedures, and services to patients using medical and administrative knowledge
Answered, investigated and directed patient inquiries or complaints to manager