Rachel Zeno
Fairfield,IA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
18
18
years of professional experience
Work History
Supervisor of Operations
United Healthcare
Houston, Texas
05.2007 - Current
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Managed scheduling, training and inventory control.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Ensured compliance with all applicable laws, regulations and standards.
Education
Bachelor of Science - Forensic Psychology
Marshall University
Huntington, WV06-2014
Skills
- Recruitment and hiring
- Capital improvement management
- Workflow optimization
- Operational planning
- Damage control
- Project management
- Lean practices implementation
- Coaching and mentoring
- Goal setting
- Performance evaluation
- Task delegation
Timeline
Supervisor of Operations
United Healthcare
05.2007 - Current
Bachelor of Science - Forensic Psychology
Marshall University