Rachel C. Brakensiek
O’Fallon,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
Work History
Admi
AVMATS Jet Support
O'Fallon, MO
10.2022 - 05.2023
- Time Tracking
- Order Office Supplies
- Provided information to shipping and receiving personnel regarding inventory stock.
HR Assistant
AVMATS Jet Support
Chesterfield, MO
05.2022 - 10.2022
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
Background Analyst
Griffin Personnel Group
O'Fallon, MO
04.2021 - 04.2022
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Reviewed appropriate records to obtain facts about individuals.
- Contacted references by phone and in person to validate information.
- Produced timely and accurate reports about findings.
- Reviewed gathered information to assess or detect issues.
Lawful Investigations
Citi
O'Fallon, MO
01.2016 - 04.2021
- Complete investigations of accounts within responsibility in a timely and accurate manner.
- Follow escalation procedure.
- Complete and maintain procedures for processes/accounts within responsibility.
- Communicate issues in a concise and business professional manner verbally and written.
- Research and investigate outstanding items in accounts for resolve.
- Train other staff members and take required training courses.
Default Processor 3
Citi
O'Fallon, MO
01.2015 - 01.2016
- Research complex foreclosure/bankruptcy actions.
- Communicated borrower/attorneys requests by letters for foreclosure/bankruptcy loans.
- Revised and submitted borrower’s accounts, assessed legal documents and processed.
Cash Processor
Citi Group, O
Fallon, MO
09.2007 - 01.2015
- Prepared and reconciled checks for Citilink, CHE, and recovery within a 48-hour standard, retrieved outstanding foreclosure fees and cost from Citi attorneys.
Foreclosure Referral Officer
First American, Citigroup
Fallon, MO
01.2007 - 09.2007
- Reviewed accounts for possible conflicts before proceeding with foreclosure action
- Screened notes to ensure payments have not been paid, promise to pay or loss mitt plans to void the foreclosure proceedings
- Routed all necessary documents on file net.
Education
BA - Business Administration
Lindenwood University
01.2005
Skills
- Time Management
- Data Entry and 10-Key
- Customer Relations
- Attention to Detail
- Proactive and Self-Motivated
- Precision and Accuracy
- Departmental Collaboration
- Microsoft Office
- Word Processing
Timeline
Admi
AVMATS Jet Support
10.2022 - 05.2023
HR Assistant
AVMATS Jet Support
05.2022 - 10.2022
Background Analyst
Griffin Personnel Group
04.2021 - 04.2022
Lawful Investigations
Citi
01.2016 - 04.2021
Default Processor 3
Citi
01.2015 - 01.2016
Cash Processor
Citi Group, O
09.2007 - 01.2015
Foreclosure Referral Officer
First American, Citigroup
01.2007 - 09.2007
BA - Business Administration
Lindenwood University