Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Rachel Earl

Denver,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Center Manager

European Wax Center
09.2022 - Current
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Worked as a multi-unit manager for six months comprised of 28 personnel, provided coaching and mentorship, and conducted performance evaluations.

Director of Client Care

Ideal Image
04 2021 - 09 2022
  • Maintained client medical records and updated customer information in the database.
  • Assisted with general administrative tasks such as filing, photocopying, and data entry.
  • Maintained expert knowledge of medical spa's products and services.
  • Lead the company with over $7,000 in sales in a single day.

Guest Service Associate

European Wax Center
10.2019 - 04.2021
  • Demonstrated proficiency in managing reservations, check-ins, and check-outs efficiently and accurately.
  • Cultivated professional relationships with guests, while also improving customer retention.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Assistant Manager

Jos. A. Bank
03.2016 - 10.2019
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
05.2022

Skills

  • Operations Oversight
  • Customer Retention
  • KPI Tracking
  • Performance Evaluations
  • Staff Development
  • Sales Tracking

Volunteering

  • Achieved 100 hours of volunteering at Kaiser Permanente

Timeline

Center Manager

European Wax Center
09.2022 - Current

Guest Service Associate

European Wax Center
10.2019 - 04.2021

Assistant Manager

Jos. A. Bank
03.2016 - 10.2019

Director of Client Care

Ideal Image
04 2021 - 09 2022

Bachelor of Science - Sociology

Arizona State University

Similar Profiles

CREATE PROFILE
Rachel Earl