Noah Hoff
Garland,TX
Summary
Dynamic Center Manager with a proven track record at Kwik Kar Oil And Lube, excelling in operations management and team leadership. Enhanced employee productivity through targeted training programs and improved customer retention rates by resolving client concerns effectively. Committed to fostering a culture of continuous learning and compliance monitoring.
Overview
6
6
years of professional experience
Work History
Center Manager
Kwik Kar Oil And Lube
Allen, TX
07.2023 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Certified Training Manager
Take 5 Oil Change
Sachse, TX
02.2019 - 02.2023
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Coached team members individually to enhance their skills and achieve professional growth.
- Enhanced employee productivity by developing and implementing effective training programs.
- Created personalized development plans for employees based on their career aspirations and skill sets.
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
Sales and Service Specialist
Firestone Complete Auto
Plano, TX
02.2023 - 07.2023
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
Education
Sachse High School
Sachse, TXSkills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Compliance monitoring
- Staff hiring
- Data analysis
- Sales proficiency
- Sales management
- Regulatory standards
- Training coordination
- Staff development
- Operations oversight
- Facility maintenance
- Cash oversight
- Customer service
- Sales expertise
- Hiring and onboarding
- Decision-making
- Employee development
- Team leadership
- Scheduling
Timeline
Center Manager
Kwik Kar Oil And Lube
07.2023 - Current
Sales and Service Specialist
Firestone Complete Auto
02.2023 - 07.2023
Certified Training Manager
Take 5 Oil Change
02.2019 - 02.2023
Sachse High School