Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL POLEN

Coeur d'Alene,ID

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
09.2023 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Single handedly raised customer satisfaction rating by 64%.
  • Managed schedule changes.
  • Worked with corporate office to implement procedures to streamline operations for entire team.

Independent Contractor

Uber Eats
10.2021 - 09.2023
  • Project Planning and management to completion
  • Correspondence with client to maximize client satisfaction
  • Scheduling of appointments, and meetings
  • Bookkeeping, data entry and record keeping
  • Client Confidentiality and confidential record keeping
  • Invoicing and account reconciliation.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with clients to define project requirements and deliverables.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Owner Operator

Moonlight and Alchemy
10.2019 - Current
  • Product design, conceptualization, and execution
  • Targeted Marketing and Advertising to generate consistent sales
  • Bookkeeping and record keeping
  • Custom projects based on the desires of clients
  • Consistent customer service to ensure repeat business
  • Wholesale product design to be sold in boutiques and smaller themed shops.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.


Education

No Degree - Creative Writing

Manatee Community College
Venice, FL
1998

Skills

  • Customer and client relations
  • Process optimization
  • Targeted Advertising
  • Data Entry
  • Accounting Skills
  • Internal communications
  • Project Management
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Office administration
  • Database administration
  • 60 WPM typing speed
  • Information security
  • Administrative support
  • Social media knowledge
  • Purchase orders organization

Timeline

Barista

Starbucks
09.2023 - Current

Independent Contractor

Uber Eats
10.2021 - 09.2023

Owner Operator

Moonlight and Alchemy
10.2019 - Current

No Degree - Creative Writing

Manatee Community College

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RACHEL POLEN