Rachell Hood
Winston Salem,North Carolina
Summary
Accomplished professional with a robust background at Arbor Acres United Methodist Retirement Community, demonstrating exceptional organizational skills and a team player attitude. Excelled in enhancing patient satisfaction and wellbeing through adaptive decision-making and relationship building. Proven expertise in HIPAA compliance and vehicle maintenance, significantly contributing to operational efficiency and safety.
Overview
19
19
years of professional experience
Work History
Medical Transportation Driver
Arbor Acres United Methodist Retirement Community
08.2018 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Certified Nursing Assistant
Arbor Acres United Methodist Retirement Community
11.2013 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Homemaker Aide
Arbor Acres United Methodist Retirement Community
04.2016 - 08.2018
- Addressed client needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Provided companionship and emotional support to enhance mood and quality of life.
- Crossed trained to work in dinning, housekeeping and CNA.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Monitored client health and wellbeing and reported changes to supervising care team.
- Followed infection control procedures and adhered to safety and security protocols.
- Developed and implemented care plans to meet individual client needs.
Lead Server
Creekside Manor Assisted Living
11.2005 - 11.2013
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Secretary
Winston Salem State University
03.2010 - 03.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor of Science - Exercise Science
Winston Salem State University
601 S Martin Luther King Jr Dr.05.2013
Skills
- Strong Navigation Skills
- Team player attitude
- HIPAA Compliance Understanding
- Vehicle maintenance knowledge
- Record keeping proficiency
- Adaptive Decision Making
- Wheelchair handling
- Attention to Detail
- Organizational Skills
- Relationship Building
Timeline
Medical Transportation Driver
Arbor Acres United Methodist Retirement Community
08.2018 - Current
Homemaker Aide
Arbor Acres United Methodist Retirement Community
04.2016 - 08.2018
Certified Nursing Assistant
Arbor Acres United Methodist Retirement Community
11.2013 - Current
Secretary
Winston Salem State University
03.2010 - 03.2012
Lead Server
Creekside Manor Assisted Living
11.2005 - 11.2013
Bachelor of Science - Exercise Science
Winston Salem State University
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