Rachell Ruiz

• Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
• Assisted in maintaining store organization and cleanliness to enhance customer experience.
• Collaborated with team members to ensure timely restocking of merchandise on sales floor.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Greeted visitors and clients professionally, creating a welcoming first impression
• Answered and directed incoming phone calls promptly and courteously
• Scheduled, confirmed, and managed appointments using office scheduling systems
• Followed confidentiality and privacy procedures for client and company information

(On behalf of Bank of America)

• Assisted customers with credit card inquiries, including balances, transactions, payments, fees, and interest charges
• Resolved billing disputes, unauthorized transactions, and fraud alerts in compliance with bank policies
• Processed credit card applications, account updates, limit increase requests, and card replacements
• Maintained strict adherence to security, privacy, and regulatory requirements (e.g., identity verification)