Summary
Work History
Skills
Languages
Timeline
CustomerServiceRepresentative

Rachelle Bernier

Orlando,FL

Summary

Versatile and results-oriented professional with experience at Walmart, excelling in customer service and data entry. Demonstrated ability to enhance customer satisfaction and streamline transaction processes. Skilled in active listening and critical thinking, contributing to a significant improvement in client relations and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Walmart

Cashier

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Shipping and Receiving Clerk

Courier Express

Banquet Houseperson

Omni Hotels & Resorts
  • Assisted in the creation of customized floor plans for each event, adhering to clients'' preferences and venue restrictions.
  • Supported catering staff in delivering exceptional food service during banquet events, contributing to a memorable dining experience for guests.
  • Coordinated with vendors and external service providers as needed, enhancing overall event experience by ensuring all elements were seamlessly integrated.
  • Actively participated in ongoing training opportunities to stay current on industry trends and best practices for banquet services.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

French
Professional Working

Timeline

Customer Service Representative

Walmart

Cashier

Walmart

Shipping and Receiving Clerk

Courier Express

Banquet Houseperson

Omni Hotels & Resorts
Rachelle Bernier