Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Rachelle Boway

Rachelle Boway

Brooklyn,NY

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction at Morton's Steak House by leveraging strong multitasking abilities and exceptional customer service skills. Skilled in POS systems and beverage preparation, I significantly contributed to team efforts and sales targets. My proactive approach and ability to upsell promotions have consistently resulted in positive guest experiences and repeat business.

Overview

5
5
years of professional experience

Work History

Waitress

Morton's Steak House
06.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

VIP Bottle Server

Opium
02.2021 - 05.2022
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.

Hostess

The Hive
02.2019 - 06.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.

Education

Associate of Science - Accounting

Clark Atlanta University
Atlanta, GA
06.2023

Skills

  • Customer Service
  • Strong multitasking
  • Sales and Marketing
  • Team Collaboration
  • POS System
  • Upsell bottles and and special items promotion
  • Beverage Preparation

Timeline

Waitress

Morton's Steak House
06.2022 - Current

VIP Bottle Server

Opium
02.2021 - 05.2022

Hostess

The Hive
02.2019 - 06.2021

Associate of Science - Accounting

Clark Atlanta University

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Rachelle Boway