Rachelle Brouman
Fairlawn
Summary
Energetic Customer Service Manager with 32 years experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.
Qualified Patient Receivables Supervisor with proven background in managing accounts receivable processes and leading teams to success. Adept at streamlining operations and implementing effective credit and collection strategies. Demonstrated expertise in financial reporting and reconciliation, ensuring accuracy and compliance.
Overview
37
37
years of professional experience
Work History
Accounts Receivables Supervisor
Edwards Health Care Services (EHCS)
01.2019 - Current
- Enhanced team productivity by providing regular training on accounting software and tools.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Set goals for accounts receivable team of 7 clerks and developed strategies to meet goals.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Coordinated cross-functional projects that improved overall efficiency within the finance department.
Administrative Assistant
UPS Brokerage
11.2014 - 10.2016
- Set up and paid brokerage statements
- Maintain team leadership
- Upload documents to US Customs daily
Administrative Professional
Primeline Industries
07.1987 - 07.2014
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Resolve customer questions and complaints in an organized manner
- Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity
- Handled inside sales, accounts receivable and shipping strategies
- Calculate, prepare and issue bills, invoices and account statements
- Negotiate contracts and act as a liaison between logistic carriers and customers
- Prepare detailed monthly reports to senior management
Education
Business - Business Management, Marketing and Communications
Lake High School
Uniontown, OH05.1984
Skills
- Organizational Skills
- Microsoft Office
- Exceptional Customer Service
- Detail Oriented
- Positive Outlook
- Bubbly Personality
- Invoice processing
- Account reconciliation
- Collections expertise
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving abilities
Timeline
Accounts Receivables Supervisor
Edwards Health Care Services (EHCS)
01.2019 - Current
Administrative Assistant
UPS Brokerage
11.2014 - 10.2016
Administrative Professional
Primeline Industries
07.1987 - 07.2014
Business - Business Management, Marketing and Communications
Lake High School
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