Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RACHELLE BURBON

ROCKVILLE,Maryland

Summary

Adept at venipuncture and patient care, I significantly enhanced patient satisfaction and efficiency at LabCorp. My expertise in specimen handling and compassionate communication led to a notable improvement in service delivery. Skilled in HIPAA compliance, I uphold patient confidentiality and safety, contributing to a positive and efficient healthcare environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomist

LabCorp
07.2019 - Current
  • Collected blood samples using vacuum tube venipuncture techniques.
  • Achieved high accuracy in labeling and tracking specimens.
  • Effectively conducted blood draws for a wide range of patients, including challenging cases.
  • Participated in quality assurance and competency assessment initiatives.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Maintained composure and professionalism during peak hours and emergencies.
  • Completed routine training sessions to remain current with industry standards and best practices.
  • Minimized contamination risks by strictly following infection control protocols.
  • Enhanced blood sample collection efficiency by employing venipuncture and capillary puncture.
  • Informed patients about appropriate post-draw care, minimizing risks and promoting comfort.
  • Partnered with healthcare providers to confirm precise test orders.
  • Decreased wait times by swiftly evaluating patient needs.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Worked with healthcare professionals to prioritize blood draws, enabling timely assessments for critical care outcomes.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Phlebotomist

Sunrise Laboratory
04.2016 - 06.2019
  • Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Assisted in training and onboarding new phlebotomists.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
  • Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
  • Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Conducted venipuncture and other CT procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Reviewed and processed requisitions for laboratory tests.
  • Participated in quality assurance and competency assessment initiatives.

Phlebotomist

LabCorp
04.2012 - 03.2016
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
  • Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
  • Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
  • Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
  • Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
  • Maintained a clean and safe work environment by adhering to strict sanitation protocols.
  • Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
  • Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
  • Conducted venipuncture and other CT procedures.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Certified Clinical Medical Assistant

Virginia Hospital Center
02.2009 - 03.2012
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.

Education

Bachelor of Science - NURSING

MEDICAL COLLEGES OF NORTHERN PHILIPPINES
PHILIPPINES
03-2003

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).

Timeline

Phlebotomist

LabCorp
07.2019 - Current

Phlebotomist

Sunrise Laboratory
04.2016 - 06.2019

Phlebotomist

LabCorp
04.2012 - 03.2016

Certified Clinical Medical Assistant

Virginia Hospital Center
02.2009 - 03.2012

Bachelor of Science - NURSING

MEDICAL COLLEGES OF NORTHERN PHILIPPINES

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RACHELLE BURBON