Rachelle Dehesa
Nurse Clerk or PCT
Marietta,GA
Summary
Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Experienced in customer service, patient services and handling fast-paced work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Clerk & PCT
Hendrick Medical Center
Abilene, TX
08.2024 - 03.2026
- Offered translation services for nurses on my unit.
- Provided exceptional customer service, addressing inquiries promptly.
- Coordinated scheduling for appointments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Experienced in networks such as Apollo, Patient Flow, Microsoft and IPRO
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Would register patients through Apollo
- Working effectively with admissions and nurses on my unit by communicating, paying attention to detail and prioritizing the patient.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Transported unit supplies, patient care supplies, medications and equipment as assigned.
- Maintained organized filing systems for easy access to documents.
- Creating a friendly and welcoming environment for patients and visitors entering the unit.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms.
- Facilitated smooth transitions between shifts by communicating with colleague of patient care activities and observations.
- Taking vital signs and setting rooms with necessary equipment.
Merchandise Associate
TJ Maxx, TJX Companies
3625 Catclaw Dr, Abilene, Tx 79606
06.2021 - 08.2022
- Transported merchandise to sales floor plus emptied racks and bins full of merchandise and send back to continue getting merchandise out on the sales floor; fast-paced
- Greeted, serviced, and thanked all customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Would translate rewards program announcement on the intercom in Spanish every 15 minutes.
- Answered phone calls with 5 star customer service
- Answered customer questions regarding store merchandise and department information
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Windshield Replacement Helper
Xtreme Auto Glass
Abilene, TX
05.2019 - 06.2021
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Operated various hand and power tools to complete general tasks.
- Managed waste disposal efficiently to maintain a clean job site
- Assisted in completing projects on time through diligent work and effective communication with others
- Assisted in installation of auto glass, ensuring adherence to safety protocols and quality standards.
- Coordinated with team members to streamline workflow during high-demand periods, enhancing productivity.
Education
Associate of Science -
Cisco College
717 Industrial Blvd, Abilene, TX 7960212.2023
Associate of Arts -
Cisco College
717 Industrial Blvd, Abilene, TX 7960212.2023
High School Diploma -
Copper High School
3639 Sayles Blvd, Abilene, TX 7960505.2020
Skills
- Communication Foreign Language
- Customer Service
- Organization Skills
- Communication Skills
- Calm and Collected Under Pressure
- Leadership
- Problem-Solving
- Work Ethic
- Responsible Teamwork
- Medical Terminology Knowledge
Certification
- Basic Life Support (CPR and AED)- 8/15/2024
- EKG License-2021
- OSHA 10-Hour General Industry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nurse Clerk & PCT
Hendrick Medical Center
08.2024 - 03.2026
Merchandise Associate
TJ Maxx, TJX Companies
06.2021 - 08.2022
Windshield Replacement Helper
Xtreme Auto Glass
05.2019 - 06.2021
Associate of Science -
Cisco College
Associate of Arts -
Cisco College
High School Diploma -
Copper High School