Reading both for education and entertainment, Gaining new certifications to increase my knowledge and certifications
Rachelle Dillaman
OAK HARBOR,WA
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Independent Licensed Clinical Social Worker in Washington State.
Expertise in typical standards of care, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life.
Competent Medical Social Worker experienced in providing patients with necessary education, coordinating program referrals and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and making appropriate referrals to community providers. Experience in making referrals for services including involuntary Treatment inpatient and voluntary inpatient treatment for patients and outpatient services in mental health crisis.
Highly-motivated employee with desire to take on new challenges Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Alpha Home Health And Hospice
Everett, WA
03.2023 - Current
- Provided psychosocial assessments to patients and their families.
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Collaborated with other healthcare professionals to create treatment plans for patients.
- Maintained detailed records regarding patient progress, clinical interventions and case notes in accordance with HIPAA regulations.
- Advised patients and their families on available options for long-term care placement facilities or hospice services.
- Assessed client's strengths and weaknesses in order to identify areas that need improvement or further development.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Initiated contact with local agencies and organizations to ensure access to quality healthcare services.
- Established relationships with external providers who could provide additional support when necessary.
- Maintained confidential case documentation.
- Collaborated with other professionals to assess client needs.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided information to access financial assistance, legal aid or housing.
Medical Social Worker
Skagit Valley Medical Center
Mount Vernon, WA
03.2021 - 03.2023
- Provided case management services to individuals and families in need of social services.
- Conducted assessments of clients' needs and developed individualized service plans.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Maintained client records, including documentation of service provision and progress towards goals.
- Collaborated with community partners to coordinate services for clients.
- Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
- Conducted home visits to assess the safety of the living environment and provide support as needed.
- Researched available programs that could benefit clients' situations.
- Educated clients about their rights related to public benefits or other entitlements.
- Attended continuing education courses related to best practices in social work.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Provided psychosocial assessments to patients and their families.
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Conducted individual and family counseling sessions for clients with mental health issues.
- Collaborated with other healthcare professionals to create treatment plans for patients.
- Assisted physicians in determining the best course of action for medically complex cases.
- Coordinated discharge planning services, including arranging transportation and home care assistance after hospitalization.
- Maintained detailed records regarding patient progress, clinical interventions and case notes in accordance with HIPAA regulations.
- Provided crisis intervention services when needed, such as suicide prevention or substance abuse counseling.
- Advised patients and their families on available options for long-term care placement facilities or hospice services.
- Assessed client's strengths and weaknesses in order to identify areas that need improvement or further development.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Initiated contact with local agencies and organizations to ensure access to quality healthcare services.
- Established relationships with external providers who could provide additional support when necessary.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Maintained confidential case documentation.
- Maintained thorough case history records and wrote detailed reports.
- Documented services and collected required data for evaluation.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided information to access financial assistance, legal aid or housing.
- Planned and coordinated discharge from care facility to patient's home.
Social Services Specialist
DSHS Dept Of Social And Health Services
Mount Vernon, WA
01.2020 - 09.2021
- Provided case management services to individuals and families in need of social services.
- Conducted assessments of clients' needs and developed individualized service plans.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Maintained client records, including documentation of service provision and progress towards goals.
- Collaborated with community partners to coordinate services for clients.
- Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
- Conducted home visits to assess the safety of the living environment and provide support as needed.
- Advocated on behalf of clients with government agencies or other organizations providing services.
- Researched available programs that could benefit clients' situations.
- Developed relationships with local employers to assist clients in job placement activities.
- Attended continuing education courses related to best practices in social work.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Collaborated with social workers to support patients.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Medical Social Work Intern
Telecare Corporation
Sedro-Woolley, WA
08.2020 - 02.2021
- Conducted psychosocial assessments of patients and families to determine their needs.
- Provided individual, family, and group counseling sessions for patients and their families.
- Assisted in the development of discharge planning strategies for patients and their families.
- Facilitated referrals to community resources such as housing, transportation, food banks.
- Maintained detailed documentation of patient visits in electronic health records system.
- Developed crisis intervention strategies to assist patients in times of need.
- Educated patients about available community supports and assistance programs.
- Assisted in developing long-term treatment plans that addressed physical, mental, and emotional issues.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Monitored and reviewed treatment outcomes and goal achievement.
- Collaborated with community agencies to offer clients additional support.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Participated in clinical assessments to help determine appropriate treatment options.
- Used safety and risk assessments, employing related policies and procedures.
- Studied social worker application of industry values, ethics and best practices.
- Observed therapy delivery, noting treatment models and techniques.
- Documented client social history, treatment and related information.
- Collaborated with other professionals to assess client needs.
- Attended weekly interdisciplinary team meetings to discuss patient progress.
- Identified age and need-appropriate mental health services.
- Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
- Supported social worker with client case management services.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Provided information to access financial assistance, legal aid or housing.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
Social Services Specialist
Department of Children and Family Services
Mount Vernon, WA
02.2016 - 01.2020
- Provided case management services to individuals and families in need of social services.
- Conducted assessments of clients' needs and developed individualized service plans.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Maintained client records, including documentation of service provision and progress towards goals.
- Facilitated group meetings with clients to discuss their challenges and successes.
- Collaborated with community partners to coordinate services for clients.
- Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
- Conducted home visits to assess the safety of the living environment and provide support as needed.
- Advocated on behalf of clients with government agencies or other organizations providing services.
- Attended continuing education courses related to best practices in social work.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Prepared patients for self-management and decision-making responsibilities.
- Made referrals to utilize community resources for resident's needs.
Case Manager
Opportunity Council
Oak Harbor, WA
03.2009 - 02.2016
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Assessed and identified service delivery challenges and opportunities within local area.
- Prepared and maintained budgets, personnel records or training manuals.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN02-2021
Master of Arts - Psychology Mediation And Conflict Resolution
University of The Rockies
Denver, CO09-2012
Bachelor of Arts - Human Services
Western Washington University
Bellingham, WA06-2008
Skills
- Assessing needs
- Coordinating services
- Conducting assessments
- Managing records
- Gathering referrals
- Educating families
- Team collaborating
- Behavioral Health
- Suicide Prevention
- Discharge Planning
- Mental health counseling
- Palliative Care
- Patient assistance
- Goal Setting
- Dementia Care
- Clinical Documentation
- Family Support
- Hospice Care
- Caregiver support
Certification
Licensed Independent Clinical Social Worker- December 2023- Current Can Provide copy at time of employment
Licensed Independent Clinical Social Worker Associate March 2021- December 2023
Affiliations
- National Association of Social Workers
Interests
Timeline
Medical Social Worker
Alpha Home Health And Hospice
03.2023 - Current
Medical Social Worker
Skagit Valley Medical Center
03.2021 - 03.2023
Medical Social Work Intern
Telecare Corporation
08.2020 - 02.2021
Social Services Specialist
DSHS Dept Of Social And Health Services
01.2020 - 09.2021
Social Services Specialist
Department of Children and Family Services
02.2016 - 01.2020
Case Manager
Opportunity Council
03.2009 - 02.2016
Master of Science - Social Work
Walden University
Master of Arts - Psychology Mediation And Conflict Resolution
University of The Rockies
Bachelor of Arts - Human Services
Western Washington University
Licensed Independent Clinical Social Worker- December 2023- Current Can Provide copy at time of employment
Licensed Independent Clinical Social Worker Associate March 2021- December 2023
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