Rachelle Gan
San Ramon
Summary
Proven sales lead with expertise in team training, customer engagement, and strategic product placement. Committed to driving revenue growth and optimizing operational efficiency.
Detail-oriented professional recognized for strong organizational skills and effective team leadership. Committed to fostering a supportive environment that drives team performance and customer satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sales Lead
Hallmark Gold Crown
Pleasanton, CA
10.2018 - Current
- Led sales team to exceed monthly revenue targets through strategic product placement and customer engagement.
- Developed and implemented training programs for new staff, enhancing overall team performance and product knowledge.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Fostered strong relationships with customers, improving loyalty and repeat business through personalized service initiatives.
- Mentored junior sales associates, providing guidance on best practices in customer interaction and closing techniques.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
Secretary
Mission Valley Athletic League
Fremont, CA
09.1988 - 08.1999
- Coordinated schedules and meetings for league officials and coaches.
- Managed communication between teams, parents, and league administration.
- Assisted in organizing events and tournaments throughout the season.
- Maintained accurate records of team registrations and player statistics.
- Developed efficient filing systems for essential documents and correspondence.
- Streamlined office procedures to enhance overall operational efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Improved office workflow by redesigning document submission process.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Clerical Associate
Fremont Unified School District
Fremont, CA
03.1987 - 09.1989
- Managed administrative tasks, ensuring timely processing of documents and correspondence.
- Coordinated schedules and appointments, optimizing workflow for team members.
- Responded to inquiries from callers seeking information.
- Received, sorted, and distributed incoming mail.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Participated in regular staff training sessions to stay current on industry best practices for administrative professionals.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
No Degree - Business Administration
Chabot College
Hayward, CANo Degree - Real Estate
Chamberlain Real Estate School
Hayward, CANo Degree - Notary
California Notary
OnlineSkills
- Home staging strategies
- Sales and marketing strategy
- Escrow processes
- Strong organizational skills
- Highly professional
- Sales closing
- Lender relations
- Property marketing
- East Bay association of realtors
- Appraisal reports
- MLS expert
- Works well independently
- Buyer contracts
- Mobile notary services
- Real estate transactions
- Document preparation
- Identity verification
Certification
- Licensed Realtor - 17 years
- Notary - 17 Years
Timeline
Sales Lead
Hallmark Gold Crown
10.2018 - Current
Secretary
Mission Valley Athletic League
09.1988 - 08.1999
Clerical Associate
Fremont Unified School District
03.1987 - 09.1989
No Degree - Business Administration
Chabot College
No Degree - Real Estate
Chamberlain Real Estate School
No Degree - Notary
California Notary