Rachelle Graves
Parker,CO
Overview
20
20
years of professional experience
Work History
Billing Specialist
Insight Vision Group
Parker, CO
06.2018 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked with team members to identify and develop process improvements.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed invoice payments and recorded information in account database.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Collected, posted and managed patient account payments.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Optical Purchasing Agent and Insurance Claims Biller
Vision Care Specialists
Denver, CO
03.2007 - 06.2018
- Tasked with ordering optical jobs and filing insurance claims daily
- Maintaining relationships with product vendors and ordering retail product for multiple locations
- Maintaining inventory and all aspects of product reconciliation
- Implementing training and creating procedures to ensure timely and accurate return of optical jobs
- Point of contact between clinic and laboratories, ensuring proper communication and documentation of all optical jobs
- Maintaining patient ledgers, ensuring proper billing and funds collection
- Maintaining the process of receiving, entering and returning retail product including frames and optical accessories
- Ensuring proper filing and reimbursement of insurance claims
- Experience in clinic as a Front Desk Administrative Agent.
Barista/Location Manager
Starbucks
Littleton, CO
05.2004 - 02.2007
Education
Diploma -
Englewood High School
05.2001
Skills
- Self Motivated
- Works well both independently or in a team setting
- Proficient in Compulink
- Microsoft Excel
- Able to effectively communicate verbally and in writing to patients, co workers and vendors
- Exceptional organizational and record keeping skills
- Detailed knowledge of optical billing
Timeline
Billing Specialist
Insight Vision Group
06.2018 - Current
Optical Purchasing Agent and Insurance Claims Biller
Vision Care Specialists
03.2007 - 06.2018
Barista/Location Manager
Starbucks
05.2004 - 02.2007
Diploma -
Englewood High School