Rachelle Johnson
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Loan Processor
Hancock Processing
Fort Collins, CO
05.2024 - Current
- Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory standards.
- Coordinated documentation processes between clients, underwriters, and lenders to facilitate timely loan approvals.
- Streamlined workflow by implementing process improvements that enhanced loan processing efficiency.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Scheduling Coordinator
Banner Healthcare
Fort Collins, CO
11.2023 - 05.2024
- Coordinated patient appointments and managed scheduling conflicts to optimize clinic workflow.
- Implemented electronic scheduling system, enhancing appointment tracking and communication efficiency.
- Collaborated with medical staff to ensure accurate patient information and appointment availability.
- Monitored daily schedule for cancellations and reschedules, maintaining optimal patient flow.
LOAN OFFICER
Academy Mortgage
Fort Collins, CO
08.2020 - Current
- Develop strong relationships with customers through high levels of customer service.
- Assist customers in understanding loan terms and conditions to make informed decisions.
- Originate, review, process closed and administer customer loan proposals.
- Submit loan applications to underwriter for verification and recommendations.
- Maintain strict confidentiality of bank records and client information.
- Explain very technical financial information to applicants in easy to understand language.
TREATMENT COORDINATOR
Holling And Riggs Periodontics
Loveland, CO
03.2017 - 07.2020
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
SCHEDULING COORDINATOR
Dr. James K Richards
Loveland, CO
07.2013 - 09.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Education
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05-2011
High School Diploma - undefined
Platte Valley Jr/Sr High School
Kersey, CO05-1997
Skills
- Customer Service-Focused
- Financial Services
- Relationship Building and Management
- Document Analysis
Timeline
Loan Processor
Hancock Processing
05.2024 - Current
Scheduling Coordinator
Banner Healthcare
11.2023 - 05.2024
LOAN OFFICER
Academy Mortgage
08.2020 - Current
TREATMENT COORDINATOR
Holling And Riggs Periodontics
03.2017 - 07.2020
SCHEDULING COORDINATOR
Dr. James K Richards
07.2013 - 09.2016
High School Diploma - undefined
Platte Valley Jr/Sr High School
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College