Stephanie Charboneau
Bismarck
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Loan Processor
MHA Systems
07.2023 - Current
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Assisted customers with completing loan applications.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Patent Processor
Laducer And Associates
03.1996 - 05.2023
- Examined incoming materials and compared to documentation for accuracy and quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Adhered to strict deadlines for processing US Governor Patents.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Met production targets and tight deadlines by collaborating closely with team members.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Medical Coding And Billing
Auburn University
Auburn, AL08.2024
Skills
- Application verification
- Employment Verification
- Analytical and Critical Thinking
- Customer service-focused
- Customer Service
- Data Entry
- Information Verification
- Application Review
- Active Listening and Learning
- Teamwork and Collaboration
- Dedicated Work Ethic
Timeline
Loan Processor
MHA Systems
07.2023 - Current
Patent Processor
Laducer And Associates
03.1996 - 05.2023
No Degree - Medical Coding And Billing
Auburn University
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