Rachelle Jones
Meridian,ID
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication.
Overview
17
17
years of professional experience
Work History
Library Assistant
Meridian Library District
11.2023 - Current
- Handling check-in and check-out process of library books and materials, pulling holds and processing them.
- Helping patrons find desired materials and place holds.
- Providing basic computer assistance to help patrons access needed resources.
- Answering questions in person and over the phone.
- Cash handling, processing fines and fees.
- Issuing library cards, updating and verifying patron information.
Store Manager
Tree City Juice & Smoothie
03.2012 - 06.2023
- Excellent customer service in fast paced environment.
- Training and mentoring.
- Cash handling, deposits and counting tips.
- Ordering products, inventory and scheduling.
- Handling customer complaints in courteous manner.
- Completed point of sale opening and closing procedures.
Customer service
Precision Time, Watch Expert
07.2007 - 04.2012
- Sales, call backs and cashiering of quality watches.
- Daily inventory and stocking of product.
- Repairing of watches and bands.
- Processed orders and service requests.
Education
High School Diploma -
Boise High School
Boise, ID06.2003
Skills
- Excellent customer service – in person and over phone
- Staff Management
- Recruiting and Hiring
- MS Office Proficiency
- Positive and Friendly
Timeline
Library Assistant
Meridian Library District
11.2023 - Current
Store Manager
Tree City Juice & Smoothie
03.2012 - 06.2023
Customer service
Precision Time, Watch Expert
07.2007 - 04.2012
High School Diploma -
Boise High School