Rachelle Kirchner
Vista,California
Summary
Client-focused Job Coach providing support and training to individuals with disabilities. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Job Coach Float
Goodwill Industries Of San Diego County
Escondido, CA
08.2023 - Current
- Traveled to work locations to provide hands-on training, direct supervision, and support to participants.
- Engaged individuals receiving support through coaching, feedback, and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Mentored program participants by answering questions and directing them throughout the work shift.
- Conducted individualized assessments of client abilities, interests, and needs.
- Explained goals and expectations required of clients.
- Monitored, evaluated and recorded clients work skills for effectiveness.
Job Coach
Goodwill Industries Of San Diego County
Vista, CA
04.2022 - 08.2023
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Assisted participants in achieving the highest level of independent functioning while receiving services.
- Conducted individualized assessments of client abilities, interests, and needs.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Maintained accurate records of services provided to each client including progress notes and case histories.
Chiropractic Office Assistant
Rickards Chiropractic
Escondido, CA
12.2018 - 08.2021
- Provided support to the chiropractor with patient care needs.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Responded to inquiries from potential new patients in a timely manner.
- Provided excellent customer service to ensure satisfaction of all clients.
- Organized patient files and maintained accurate records.
- Greeted patients and collected patient information.
- Checked vital signs of patients such as blood pressure and heart rate when requested by the chiropractor.
- Attended staff meetings regularly to stay informed about updates within the practice.
- Assisted with marketing activities such as distributing flyers or creating promotional materials.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Answered phones, scheduled appointments and managed calendars.
- Transported patients to other areas of the clinic when necessary.
- Processed payments, invoices, credit card transactions and insurance claims.
- Kept current on all HIPAA regulations related to patient privacy rights.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
Education
Phlebotomy License - Phlebotomy
Escondido Adult School
Escondido, CA05-2018
Medical Assistant - Medical Assisting
Brightwood College
Vista, CA04-2017
Skills
- Group and individual instruction
- Performance Assessments
- Data Gathering
- Skill Development
- Program Monitoring and Tracking
- Problem-Solving
- Teamwork and Collaboration
- Clear Communication
- Problem-solving aptitude
- Excellent Communication
- Multitasking
- Professionalism
- Special Needs Clientele
- Goal Setting
- Time Management
- Organizational Skills
References
References available upon request.
Timeline
Job Coach Float
Goodwill Industries Of San Diego County
08.2023 - Current
Job Coach
Goodwill Industries Of San Diego County
04.2022 - 08.2023
Chiropractic Office Assistant
Rickards Chiropractic
12.2018 - 08.2021
Phlebotomy License - Phlebotomy
Escondido Adult School
Medical Assistant - Medical Assisting
Brightwood College
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