Summary
Overview
Work History
Education
Skills
Timeline
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RACHELLE KOUMADO

Houston,TX

Summary

Dynamic and results-oriented professional with extensive experience in team leadership and customer service. Proven ability to lead and motivate teams to achieve high performance and exceed organizational goals. Skilled in developing and implementing effective customer service strategies, resolving complex issues, and enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Associate Banker

JP Morgan Chase
Houston, TX
03.2016 - Current
  • Conducted financial transactions, such as deposits, withdrawals, wires, payments, account opening, etc.
  • Maintained accurate records of all customer accounts and transactions.
  • Established strong relationships with customers to increase customer loyalty.
  • Managed escalations with polite service, knowledgeable support, and professionalism to satisfy needs and protect bank reputation.

Manager Trainee

Rack Room Shoes
Pearland, TX
10.2014 - 10.2015
  • Developed and implemented training programs for new hires to ensure they had the tools needed to succeed in their roles.
  • Provided guidance and coaching to employees on how to better handle difficult customer service situations.
  • Coached team members on how to develop stronger communication skills when interacting with customers over the phone or in person.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.

Team Leader

Chick-fil-A
05.2013 - 10.2014
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.

Education

Bachelor of Arts - Psychology

Texas State University
San Marcos, Texas
12.2022

Associate of Arts - Multidisciplinary Studies

Houston Community College
Houston, Texas
12.2020

Skills

  • Team Leadership/ Team Supervision
  • Problem-Solving and Decision Making
  • Time Management and Prioritization
  • Conflict Resolution and Mediation Skills
  • Customer Service/ Interpersonal Skills
  • Attention to Detail

Timeline

Associate Banker

JP Morgan Chase
03.2016 - Current

Manager Trainee

Rack Room Shoes
10.2014 - 10.2015

Team Leader

Chick-fil-A
05.2013 - 10.2014

Bachelor of Arts - Psychology

Texas State University

Associate of Arts - Multidisciplinary Studies

Houston Community College

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RACHELLE KOUMADO