Summary
Overview
Work History
Education
Skills
Timeline
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Tasnuva Hossain

Bronx,NY

Summary

Result oriented customer service professional seeking opportunity to leverage successful history from working in Pay-O-Matic and Microsoft Bangladesh. As regard to my employment history I have continuously exhibited proficiency with computer operations, exceptional communication skills and affinity for working with the public in managerial positions. Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing.

Overview

13
13
years of professional experience

Work History

Associate Banker

JPMorgan Chase
05.2024 - Current
  • Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
  • Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
  • Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
  • Assists clients and the branch team by helping with new account openings when needed
  • Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Service Associate

Pay-O-Matic
09.2016 - Current
  • Providing customer service for clientele, processing transactions including cashing checks, money transfers, bill payments, and responsible for selling assortments of pre-paid products.
  • Answered calls and emails per day to resolve questions and problems.
  • Trained and taught new employees..

Store Manager

Glory Home Design
03.2016 - 06.2016
  • Initiate sales campaign and discounts
  • Managing the cash register and accurate reconciliation as well
  • Maintaining selling floor presentations, and restocking them as needed
  • Assigning shifts/hours for sales associates
  • Achievements: Generated sales of approximately $280,000 from March 16 to June 16
  • Highest sales of $4,500 achieved on a single business day.

Office Manager

Microsoft Bangladesh Limited
01.2013 - 04.2014
  • Attending phone calls & Maintaining Contact Database
  • Receiving Invoices from Vendors & Calculate VAT/Tax
  • Registering all details of Expense claim in Office Register and keep track
  • Keeping track of all office supplies and initiates to place order before as soon as it reaches 10% availability
  • Managing courier & deliverables of office.

Guest Service Agent

The Westin Hotel
06.2011 - 11.2012
  • Registering guests in the system and Verifying reservation
  • Accept payment for guests’ accounts
  • Maintain a house bank and make a deposit and generate accurate report and receipts daily
  • Assist concierge in managing mail, facsimiles and providing guest information regarding hotel facilities and local attractions
  • Achievements: Employee of the month for 5 consecutive time as Guest Service Agent.

Education

Advanced Diploma - Hotel Management

01.2012

Ordinary Levels -

01.2006

GED -

01.2005

Skills

  • Strong interpersonal and communication skills
  • Affinity for working with the public
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Proficient with computer operations
  • Comfortable working day, afternoon, or overnight shifts
  • Conflict Resolution
  • Product Training
  • Customer Support

Timeline

Associate Banker

JPMorgan Chase
05.2024 - Current

Service Associate

Pay-O-Matic
09.2016 - Current

Store Manager

Glory Home Design
03.2016 - 06.2016

Office Manager

Microsoft Bangladesh Limited
01.2013 - 04.2014

Guest Service Agent

The Westin Hotel
06.2011 - 11.2012

Ordinary Levels -

GED -

Advanced Diploma - Hotel Management

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Tasnuva Hossain