Rachelle Lepeak
Freeland,MI
Summary
Organized and detail oriented office professional with expertise in scheduling, document management and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Future Insurance Agency
05.2024 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Patient Access Representative
Forefront Dermatology
06.2022 - 03.2023
- Answered ~100 inbound calls daily regularly exceeding daily quotas
- Scheduled for clinics nationwide adhering to a variety of provider preferences
- Promoted to Outbound Referral scheduling in expanded territory
- Multiple 100% Quality Assurance call audits
Licensed Sales Producer/CSR
Allstate - Ganas Hanks Insurance Agency
06.2017 - 01.2021
- Managed accounts for large book of business in front office of agency
- Provided coverage option information to assist clients in protecting assets
- Established long lasting customer relationships
Patient Access Representative
South Georgia Medical Center
11.2016 - 06.2017
- Register patients to be seen in urgent care, radiology, etc
- Check insurance eligibility and take payments accordingly
- Answer phones and direct calls to appropriate department
Education
AAS - Business Management, General Management Specialization
Wiregrass Georgia Technical College
Valdosta, GA05.2021
Skills
- Scheduling and calendar management
- Confidential document control
- Professional communication
- Attention to detail
Certification
Licensed Insurance Agent
NPN: 18482120
Timeline
Account Manager
Future Insurance Agency
05.2024 - Current
Patient Access Representative
Forefront Dermatology
06.2022 - 03.2023
Licensed Sales Producer/CSR
Allstate - Ganas Hanks Insurance Agency
06.2017 - 01.2021
Patient Access Representative
South Georgia Medical Center
11.2016 - 06.2017
AAS - Business Management, General Management Specialization
Wiregrass Georgia Technical College
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