Rachelle Lopez
Sales Representative/Manager
San Bernardino,CA
Summary
Dynamic manager with a proven track record at California Food Management LLC, enhancing team performance through effective training and reducing operational costs via process improvements. Skilled in customer service and project management, I excel in building relationships and driving results in fast-paced environments.
Overview
1
1
Language
32
32
years of professional experience
Work History
Manager
California Food Management LLC
11.2018 - 07.2026
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented staff training programs to enhance team performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with vendors to negotiate contracts and maintain supply chain integrity.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Receptionist
Donald R Ferguson
02.2005 - 09.2009
- Managed front desk operations, greeting visitors and directing them to appropriate personnel.
- Handled incoming calls, providing accurate information and transferring inquiries as needed.
- Maintained appointment schedules, ensuring timely updates for staff and clients.
- Assisted with administrative tasks, including filing documents and organizing office supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales Associate
Carousel Cards & Gifts
01.1995 - 10.1998
- Assisted customers in selecting products, enhancing shopping experience and driving sales.
- Maintained product displays, ensuring visual appeal and adherence to company standards.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to meet daily sales targets and customer satisfaction goals.
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Goal setting
Relationship building
Project management
Project planning
Customer relationship management (CRM)
Sales management
Timeline
Manager
California Food Management LLC
11.2018 - 07.2026
Receptionist
Donald R Ferguson
02.2005 - 09.2009
Sales Associate
Carousel Cards & Gifts
01.1995 - 10.1998