RACHELLE MCCAN
Port Aransas,TX
Overview
13
13
years of professional experience
Work History
Real Estate Agent
Shoreline Realty Co
Port Aransas, TX
03.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Prepared and presented contracts and other legal documents to clients.
Owner
Sly Customs LLC
Port Aransas, TX
02.2018 - 05.2023
- Developed financial forecasts for informed strategic planning.
- Recognized individual contributions to motivate and inspire teams.
- Designed training programs, enhancing skills and enabling employee growth.
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
General Manager
Bron’s Beach Carts
Port Aransas, TX
03.2012 - 12.2017
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
- Analyzed competitive landscape for informed decision-making in product development.
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
BA- Natural Resources And Environmental Studies - Science
Texas State University
San Marcos, TX12.2020
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Works well independently
- Client-oriented
- Client management
- Sales closing
- Client needs assessment
- Business development
- Honest and ethical
- Attention to detail
- Problem-solving
- Client relations
- Sales negotiation
- Environmental education
- Critical thinking
- Research and data collection
- Data analysis
- GIS software experience
- Cartographic design experience
- Geospatial data collection
- Data management
- Land use planning
Timeline
Real Estate Agent
Shoreline Realty Co
03.2024 - Current
Owner
Sly Customs LLC
02.2018 - 05.2023
General Manager
Bron’s Beach Carts
03.2012 - 12.2017
BA- Natural Resources And Environmental Studies - Science
Texas State University